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    Technical Account Manager - Jersey City, United States - The Depository Trust & Clearing Corporation (DTCC)

    The Depository Trust & Clearing Corporation (DTCC)
    The Depository Trust & Clearing Corporation (DTCC) Jersey City, United States

    3 weeks ago

    The Depository Trust & Clearing Corporation (DTCC) background
    Accounting / Finance
    Description

    Are you ready to make an impact at DTCC?

    Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

    Pay and Benefits:

    • Competitive compensation, including base pay and annual incentive
    • Comprehensive health and life insurance and well-being benefits, based on location
    • Pension / Retirement benefits
    • Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
    • DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

    The Impact you will have in this role:

    The Report Hub Technical Account Manager partners with strategically important Report Hub Clients to gain an in depth understanding of their technical infrastructure and functional use of the RDS Report Hub service. This insight, along with a deep knowledge of the product and industry enables the RH TAM to act as a trusted advisor when adopting new functionality, finding opportunities for efficiencies, and providing support on critical issues. The RH TAM is responsible for improving the value of the Report Hub solution by acting as the primary point of contact for implementing new functionality, handling technical changes and supporting issues that may arise.

    Your Primary Responsibilities:

    Client facing.

    • Lead or coordinate the implementation of Report Hub projects driven by regulatory changes or the DTCC
    • Drive support issues if L1 and L2 teams need support
    • Track Product related functionality releases while communicating updates, providing guidance on implementation and validate proper client adoption through formal testing.
    • Provide updates to internal customers on voice of Client and overall health (I do not love this term here, but looking for something that details any ongoing initiatives, defects we're working through, new functionality they are embracing, etc.) when required.
    • Represent Report Hub Integration TAM at client service meetings
    • Build and maintain relationships with your clients
    • Lead regular Client operational efficiency meetings to review historical issues they have encountered, discuss initiatives and upcoming releases that may have an impact to their operational use of Report Hub.
    • by Identify technical and non-technical areas for improvement in the client's set-up, overall use of Report Hub and, and lead projects to address the required changes
    • Create and maintain Project and account plans for changes to the client's service

    Internal

    • Escalate defects to appropriate DTCC and Sapient teams
    • Managed Services Implementation Governance, including but not limited to the following responsibilities: Supervise Integration operational best practice adherence, feasibility analysis of high priority client enhancement requests, Complex issue route cause analysis, continuous process improvements review
    • Consult with Integration PM and BA team on complex issues relating to client set-up / config and mapping completed during onboarding to trouble shoot issues
    • Build and maintain relationships with internal customers
    • Identify Process and technical areas for improvement in the Integration process and Product.

    **NOTE: The Primary Responsibilities of this role are not limited to the details above. **

    Qualifications:

    • Minimum of 8 years of related experience
    • Bachelor's degree preferred or equivalent experience

    Talents Needed for Success:

    • Must have extensive client facing experience with proven ability to effectively manage client expectations and concerns
    • Must have a good Understanding of the end-to-end Institutional post trade Derivatives lifecycle
    • Working knowledge of EMIR/SFTR/CFTC/MAS/ASIC/MiFID trade reporting regulation highly desirable
    • Working knowledge of agile methodology an advantage
    • Must have experience with similar business/applications (e.g., Power BI, Sales Force, MSPP)
    • Experience with similar business/application messaging systems and protocols (e.g.,CSV, SQL, MQ, Sftp, MS azure, XLST) an advantage
    • Understanding of Vendor platform source system data format highly desirable

    The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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