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    Application Support - Chicago, IL, United States - TEKsystems

    TEKsystems
    TEKsystems Chicago, IL, United States

    2 weeks ago

    TEKsystems background
    Description

    4 Month Contract

    Hybrid to Chicago (Wed/Thurs onsite)

    Application Support Specialist

    Description:

    This position is responsible for support and maintenance of FIS vended applications and interfaces from both a technical and business perspective. The Systems Analyst works with the business toward understanding their use of applications and technologies. They play an integral role in working with the vendor on the installation, configuration, system integration testing and evaluation of new, enhanced and upgraded technologies producing deliverables related to specific projects. This Analyst will provide the day-to-day support of applications and interfaces through troubleshooting issues and working with the vendors on quick resolution. They partner with the vendor to ensure quality services and solutions meeting defined SLAs. In addition, This Analyst will help with the Cyber Remediation Program .

    What FIS products will they be supporting - 40 aps

    What FIS projects? installation, configuration, system integration testing and evaluation of new, enhanced and upgraded technologies

    Other responsibilities include

    1. Creating metrics to identify trends, assist Compliance and Security to ensure systems are functioning in accordance with applicable laws and regulations, etc.

    2. Perform administration and configuration of systems, such as core banking software (FIS IBS), deposit origination systems, payment systems (ACH, Card, POD), fraud systems, dispute automation systems, digital banking systems, etc.

    3. Create change requests and apply approved change requests to system functionality and configuration.

    4. Works with application development on APIs and required interfaces.

    5. Partners with vendor(s), business liaisons and others to understand both business and system requirements.

    6. Modify, enhance and/or create solutions to meet business requirements.

    7. Review, plan, test and implement system upgrades and enhancements.

    8. Review system patches and updates by vendor to ensure minimal system impact.

    9. Participates on project teams producing quality and timely deliverables.

    10. Perform unit testing of solutions prior to moving to production.

    11. Builds and leverages metrics, incident reports, availability reporting and trends to decrease overall system downtime and improve systems operations.

    12. Produces reports to monitor enhancements, upgrades, and patches to the environment.

    13. Builds and/or maintains system, end user, support and training documentation, procedures and guidelines for the LOBs, Application Support team, Service Desk, and others.

    Skills:

    application support, Core Banking, Microsoft Suite, troubleshooting, Business Analyst, servicenow, Business Objects, Loans

    Top Skills Details:

    application support,Core Banking,Microsoft Suite,troubleshooting,Business Analyst

    Additional Skills & Qualifications:

    Focused on - Loan systems , Treasury systems

    What FIS products will they be supporting - 40 aps

    What FIS projects? installation, configuration, system integration testing and evaluation of new, enhanced and upgraded technologies

    Work flow for support who monitors, identifies, logs, root cause and resolve multiple internal sources, vendor bulletin, then start and incident

    Qualifications:


    • Bachelor's degree in a technical field such as computer science, computer engineering or related field required
    • Development experience in needed language or technology (e.g. - C#, C++, HTML)
    • Hands on experience in designing, developing and successful deployment of large scale projects from end-to-end
    • Hands on experience in following the iterative and agile SDLC
    • Knowledge of approaches and techniques in providing technical or business guidance.


    •Proven leadership abilities.


    • 10+ years' experience required

    Experience Level:

    Expert Level

    About TEKsystems:



    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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