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    Application Support Specialist - Chicago, United States - Apex Systems

    Apex Systems
    Apex Systems Chicago, United States

    2 weeks ago

    Apex Systems background
    Accounting / Finance
    Description

    Lead production stability effort by preventing production issue and improve production stability.


    • Track /Manage Incidents /Change /Problems for assigned applications.


    • Provide regular and high-quality updates to all the stakeholders on the progress of the incidents, including SLA risks/breaches.


    • Identify measures to improve applications stability and availability to improve support service delivery.


    • Develop to become a Subject Matter Expert for assigned application domain.


    • Troubleshoot production issues through monitoring and log analysis.


    • Attend regular meeting with Project/Development teams to discuss production issues for prioritization, fixes and release.


    • Engage Help direct systems projects, including project planning, management status reporting, systems specifications and implementation


    • Help ensure compliance with all audit requirements including change control procedures and data security


    • Manage and coordinate with onsite and offshore Managed Services provider and offshore NT partners to Support applications and drive continuous improvement efforts.


    • Coordinate with various teams, including offshore staff, and raise support ticket for all issues, analyze root cause and assist in efficient resolution of production issues.


    • Responsible to attend on-call, after office hours including weekend to support High and Critical production issues.


    • Ability to work with vendors and support staff on support tickets and follow up regularly till resolution is found.

    SKILLS / EXPERIENCE:


    • 5-6 plus years of application development /Support experience using modern technical frameworks and architecture, including experience collaborating with external technology teams.


    • Support experience with multi-channel applications (web, mobile, API, etc.).


    • Good to have past experience under DevOps or SRE role.


    • Understanding of the Secure Software Development Lifecycle (SSDLC) and/or other methodologies


    • Experience working on projects in an Agile/XP environment.


    • Experience using at least some of the following technologies: Java, J2EE, Pivotal Cloud Foundry, Cloud Computing (IaaS, PaaS and SaaS), RESTful interfaces, GIT, Gradle, Maven, NPM, Spring (Spring Batch and Spring Boot), Bootstrap, CSS3, HTML4, , , Oracle PL/SQL


    • Strong communication and interpersonal skills, along with a solid technical background are essential as is the ability to multitask in a fast paced environment. The ideal candidate can explain technical issues in layman's terms and translate business needs to technology teams and back.


    • Strong leadership and team player to work as part of a global support team, cross training and supporting multiple critical client facing applications.


    • Experience working effectively with diverse groups around the world, including IT management, technology staff, business partners, consultants, vendors and clients

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