Jacqueline Cabrera

Bilingual professional with a Communications degree. Experienced in customer service, student relations, and membership engagement. 

Front Desk Associate                                                                                                                      November 2021

Massage Envy 

• Provides excellent service to members and guests by answering phone calls, setting appointments, greeting members and guests upon arrival and selling memberships.
• Assists in maintaining a professional front desk and reception area.
• Assists in administrative tasks including filing, member folder maintenance, and data entry of client records and surveys.
• Assists in maintaining cleanliness of therapy rooms, common areas and store rooms.

Member Engagement Specialist                                                                                    July 2020 to February 2021

Hammond YMCA

• Greeted and assisted all members, guests, and staff in a courteous and professional manner by providing excellent customer service.
• Implemented member service and engagement strategies that support the recruitment of new members and the retention of existing members in a welcoming environment.
• Conducted interviews and tours responsive to the needs of prospective members.

Resident Assistant

Purdue University Northwest                                                                                            August 2019 - May 2020

• Promoted and maintained a living environment which met the physical safety, emotional security, and comfort needs of all residents.
• Developed and maintained an environment which fostered respect for individual rights, promoted community development, and respected the dignity of all members.
• Met regularly with individual residents and groups to explain and promote policies and programs, assessed needs and community goals, and responded to student concerns.

Career Advisement Team Member                                                                              September 2018 - May 2020

Purdue University Northwest Career Center

• Provided high quality customer service to all campus members (faculty, staff, students, employers and partners) via phone, e-mail, and in person.
• Provided peer advice to students and alumni of the University by conducting resume and cover letter reviews, assisting students with specific job and internship search inquiries, mock interviews, and promoting the Career Center programs and events.
• Assisted in the creation and design of collateral marketing materials for career related events.

Purdue University Northwest, Hammond, Indiana                                                                                   May 2020

Bachelor of Arts in Communication with a concentration in Broadcasting; Minor in Spanish