IT Support Specialist - Chicago, United States - GN Group

GN Group

Verified Company

Chicago, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Position:
IT Support Specialist

Reports to Title:
AMER Senior IT Service Manager

Department/Division:
IT Shared Service

Primary Work Location:
Chicago, IL

Job Code/Classification Non-Exempt

Position Overview

The IT Support Specialist position is primarily responsible to deliver world class 1st and 2nd line IT support and services for GN users locally and across its corporate and branded locations: ReSound, Beltone, Interton, Jabra, SteelSeries and FalCom in 100 countries.

Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Provide IT Support for internal customers in primary region, secondary to other regions. Global IT Support supports users in APAC, EMEA and NOAM regions.

Key Areas are:

Customer Support Via: Walkups, Calls, Ticketing System, & E-Mail
Technical Support Categories include:
End user devices (desktop, laptop, mobile, printer, conference room)
Phone/Fax & Remote Access systems
Purchase, Image, & Install: desktops, laptops, mobile devices, and occassional network components
Local Infrastructure systems
Create & maintain instructional guides, how to resolve issues, for end users & peers
Provide assistance and local coordination during the implementation of changes and projects. "Local Implementation Project Manager"
Assists with identifying and routing business requests, Project or Changes, to the proper channels & teams. "Operational level of BRM"

Competencies (Knowledge and Skills needed for this position.)

Deliver First Class IT support to internal customers while meeting or exceeding their expectations.
Strong customer orientation and focus.
Strong analytic and communication skills.
Ability to handle multiple issues without jeopardizing the service level to the individual users.
Ability to work independently and highly selfmotivated.
Strong drive for performance with a proactive approach.
Strong general knowledge of IT infrastructure, network and Applications based on Microsoft platforms and rich experience of supporting client issue.

Desired Qualifications

Required Education:
Degree in Information Technology or related field preferred.

Preferred Education:

Experience:

24 years of experience working in IT Support Role (Desktop & Application)
General knowledge of IT infrastructure and for supporting client and operating systems
Understand and effectively configure/troubleshoot TCP/IP networking protocols on desktop computers, laptops, and printers.
Experience with install, configure, and maintain hardware devices such as PCs, printers, and smart devices.
Experience in creating user focused as well as technical documentation and procedures.

Travel:
Limited

Other:
N/A

Other Information

Direct reports:
None

Indirect reports:
None

Working Environment:
Onsite, Chicago SteelSeries Office

Physical Demands:
Computer/Phone work, sitting, or standing

Position Type and Expected Hours of Work: Full Time - Monday-Friday

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.

LI-GN

LI-SteelSeries