Specialist, Customer Support - Chicago, United States - Ferrara Candy Company, Inc.

Ferrara Candy Company, Inc.
Ferrara Candy Company, Inc.
Verified Company
Chicago, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

For more than 115 years, Ferrara has created sugar confections that enable moments of sweetness, celebration, and connection for candy lovers of all generations.

Today, the company is the #1 sugar confectioner in the United States.

Ferrara boasts a passionate team of nearly 9,000 employees creating and delivering hundreds of products sold under 20 popular brands like Brach's, NERDS, SweeTARTS, Laffy Taffy, and Trolli to more than 66 million U.S.

households annually and popular Dori snacking products under brands such as Dori, Gomets, Pettiz, and Yogurte 100 in Brazil. Additionally, Jelly Belly, known world-wide for its confections, was acquired in November of 2023.


Specialist, Customer Support:


Job Location:

Chicago:
Chicago (remote)


Want to make an impact?:


Manage customer orders regarding service levels (case fill and on-time): analyze current inventory and anticipate production timing to allow for highest case fill level without jeopardizing on-time delivery.

Answer non-routine questions that require deviation from standardized procedures. Investigate, analyze, and solve customer issues.


Ways you will make a difference:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

  • Analyze incoming orders and investigate and resolve customer issues.
  • Formulate optimal costefficient casefill and delivery options to meet customers' requirements.
  • Advise Sales and Brokers of options to maximize service levels with order updates relative to inventory levels.
  • Work independently to resolve transportation and distribution issues.
  • Represent Supply Chain in customer collaboration meetings
  • Ensures adherence to all company policies and procedures.
  • Understands and demonstrates the Company's core values.
  • Performs other duties as assigned.

Skills that will make you successful:
The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Results driven
  • Significant knowledge of the company's products and the industry
  • Customer focused attitude
  • Complex problem solving skills
  • Superior communication skills (verbal and written)
  • Teamwork and collaboration

Experiences that will support your success:

  • Minimum 4 years' experience in a customer facing role within the CPG industry
  • Minimum High School Diploma, Bachelor's degree, preferably in Supply Chain Related Majors or Business preferred.
  • Detail Oriented and results driven mindset with the ability to work in a fastpaced environment.
  • Experience working with large sets of data and helping make data driven decisions.
  • Working knowledge of SAP ECC or S
  • Experience working cross functionally including sales, supply chain, pricing, quality, and other departments. CPG experience preferred.
LI-AG1


EQUAL OPPORTUNITY:

We are proud to be an equal opportunity employer.

In order to provide equal employment and advancement opportunities to all qualified applicants and employees, employment decisions and opportunities at Ferrara will be based on merit, qualifications, and abilities, without regard to race, color, creed, religion, sex, sexual orientation, gender identity and expression, marital or civil union status, national origin, ancestry, citizenship, age, military or veteran status, disability, handicap, genetic information, pregnancy (childbirth or related medical condition), or on any other basis prohibited by law.

This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.

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