Technology Application Support Lead - Chicago, United States - Aon Corporation

Aon Corporation

Verified Company

Chicago, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Posting Description:
Are you a
Technology Application Support Lead seeking a new opportunity? This could be a good role to explore

What the day will look like:

Provide oversight and governance to AMS vendors for the delivery of services to ensure quality for our business and operations.
Partner with the AMS colleagues and internal IT teams to help address issues, roadblocks, risks, and challenges to enable and improve overall delivery. Drive continuous improvements to reduce support costs and optimize performance while holding the vendor accountable to meet or exceed all service level agreements/key performance indicators.
Engage with AMS Support vendor to ensure timely ticket resolution and proactive issue prevention.
Work with Application owners and business to prioritize tickets, defects, and new work intake. Coordinate various activities or projects within the scope of AMS/Production Support.
Review metrics to identify recurring incidents, key trends, and improvement opportunities.
Disaster Recovery oversight to ensure preparedness and participate in annual testing as required. Participation in Major Incident calls as needed. Engagement with Sox Compliance activities as needed.
Drive ITIL processes and Aon IT Service Management.

Skills and experience that will lead to success.

Understanding of Problem Management, Incident Management, Change Management, and the overall framework ITIL processes and tools. Basic knowledge IT system architectures
Experience working in an onshore/offshore environment in a supervisor capacity.
Ability to handle risk through risk identification, assessment, and mitigation.
Strong organizational and problemsolving skills including handling multiple activities and work well independently. Ability to simplify and standardize concepts and processes.
Experience with ServiceNow preferred.

How we support our colleagues:

In addition to our comprehensive benefits package, we encourage a diverse workforce.

Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon.

Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself.

We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work..

and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Pay Transparency Laws:

The salary range for this position (intended for U.S. applicants) is $115,000 - $130,000 annually.

The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data.

The salary may also be adjusted based on applicant's geographic location.

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions.

Eligibility for benefits is governed by the applicable plan documents and policies.

LI-KH1