Application Support Engineer - Chicago, United States - Spectraforce Technologies

Description

Job Title: Technical Analyst

Duration: 7 Months (Possibility of Extension)

Location: Chicago IL (Hybrid 3 days onsite)

Job Description:

Principal Responsibilities:

• Lead production stability effort by preventing production issue and improve production stability.
• Track /Manage Incidents /Change /Problems for assigned applications.

* Provide regular and high-quality updates to all the stakeholders on the progress of the incidents, including SLA risks/breaches.

* Identify measures to improve applications stability and availability to improve support service delivery.

* Develop to become a Subject Matter Expert for assigned application domain. * Troubleshoot production issues through monitoring and log analysis.

* Attend regular meeting with Project/Development teams to discuss production issues for prioritization, fixes and release.

* Engage Help direct systems projects, including project planning, management status reporting, systems specifications and implementation

* Help ensure compliance with all audit requirements including change control procedures and data security

* Manage and coordinate with onsite and offshore Managed Services provider and offshore NT partners to Support applications and drive continuous improvement efforts.

* Coordinate with various teams, including offshore staff, and raise support ticket for all issues, analyze root cause and assist in efficient resolution of production issues.

* Responsible to attend on-call, after office hours including weekend to support High and Critical production issues.

* Ability to work with vendors and support staff on support tickets and follow up regularly till resolution is found.

Skills / Experience:

* 5-6 plus years of application development /Support experience using modern technical frameworks and architecture, including experience collaborating with external technology teams.

* Support experience with multi-channel applications (web, mobile, API, etc.).

* Good to have past experience under DevOpps or SRE role.

* Understanding of the Secure Software Development Lifecycle (SSDLC) and/or other methodologies

* Experience working on projects in an Agile/XP environment.

* Experience using at least some of the following technologies: Java, J2EE, Pivotal Cloud Foundry, Cloud Computing (IaaS, PaaS and SaaS), RESTful interfaces, GIT, Gradle, Maven, NPM, Spring (Spring Batch and Spring Boot), Bootstrap, CSS3, HTML4, , , Oracle PL/SQL

* Strong communication and interpersonal skills, along with a solid technical background are essential as is the ability to multitask in a fast paced environment. The ideal candidate can explain technical issues in layman's terms and translate business needs to technology teams and back.

* Strong leadership and team player to work as part of a global support team, cross training and supporting multiple critical client facing applications.

* Experience working effectively with diverse groups around the world, including IT management, technology staff, business partners, consultants, vendors and clients