Application Support Specialist - Schaumburg, United States - SEKO Logistics

SEKO Logistics

Verified Company

Schaumburg, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Job Description:

KEY ACCOUNTABILITIES INCLUDE:
Application and Process Standardization Program

Responsible for ensuring all standards are consistent globally, where necessary aligning with international colleagues to ensure no quality gaps in service
Document and advise on company standard procedures where relevant, including new client onboarding processes
Own the design and implementation of various company training programs, including documentation and guidance
New Hire Onboarding
Monthly Staff Refreshers
Branch Super User Coaching
Assist in the development and monitoring of audit systems required for ensuring minimum quality standards are met through the branches

Application and Process Change Management

Assist with scripting test documentation based on the business needs and technical solutions, as well sufficient understanding of the processes to document regression tests for future deployments
Support leadership in change management activities
Identify, manage, and mitigate risks for a given change or deployment
Identify opportunities for continuous improvement and optimization, and where appropriate work with the Technical Delivery team to realize enhancements rapidly and effectively
Document changes to processes and procedures as they arise and ensure change logs are maintained
Assist in the development and monitoring of audit systems required for ensuring deployments are successful, or identifying problems before they become endemic
Comply with the Quality and Governance framework for project management, deployment and closure
Participate in the development of a safe and healthy workplace. Comply with instructions given for their own safety and health and that of others, in adhering to safe work procedures. Cooperate with management in its fulfilment of its legislative obligations.
Other duties as assigned by management.

SEKO Worldwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.