Jobs
>
Chicago

    Application Support Specialist - Chicago, United States - Mikes Hard

    Mikes Hard
    Mikes Hard Chicago, United States

    3 weeks ago

    Default job background
    Description

    ** Application Support Specialist**

    **Job Category****:** IT **Requisition Number****:** APPLI002719 Showing 1 location **Job Details**

    **Description**

    Mark Anthony Services is hiring an **Application Support Specialist** responsible for supporting US business teams with their use of custom IT applications and reporting. The Application Support Specialist will draw upon problem solving and critical thinking skills to troubleshoot application systems that are essential to daily operations. This role will track and collaborate on issues with the corporate IT group in Canada.

    **As an Application Support Specialist, your responsibilities will include:**

    **Support**

    First line of support for 20+ deployed custom applications for the US Commercial business

    Administer application service desk tickets within a defined SLA

    Test and solve reported issues, documenting steps taken and resolution details

    Verify resolution with end-users and resolve assigned tickets

    Develop subject matter expertise and deep business understanding of supported applications

    **Documentation**

    Create user documentation and training materials for custom applications

    Build and maintain application service deck knowledge base

    Detail bugs for developers in JIRA or similar ticketing system

    **Testing**

    Test, confirm and document details of reported issues prior to engaging IT group on correction

    Test systems enhancements and fixes developed by the IT group prior to live deployment

    Create and implement end to end test plans, communicating any failed cases to IT group

    **Business/IT Liaison**

    Communicate systems functionality in a matter appropriate to the target audience, including end users, business leaders and corporate IT

    Cultivate trust-based relationships with US business groups and corporate IT teams

    Monitor the status of outstanding application bugs, providing end users with timely updates

    Evaluate risk and escalate time sensitive issues as necessary for rapid resolution

    **Qualified candidates will have:**

    Bachelor's Degree in a business or technology related field

    3 -5 years experience in a technical customer support or client facing role

    Previous experience using Service Now or JIRA, preferred but not required

    Previous exposure to sophisticated web applications, integrated systems and reporting, preferred but not required

    Favorable consideration for CPG, Beverage, or other consumer Sales/Marketing experience

    **The Application Specialist position is well-suited for you if you possess:**

    Strong investigative and problem-solving ability

    Strong written, verbal and visual communication

    Well-organized with attention to detail

    Self-starter with confidence to drive issues through to resolution in a fast-paced environment

    Highly comfortable with business level mathematical operations and concepts

    Proficiency in Microsoft Office

    Familiarity collecting, analyzing and interpreting data

    Comfort working with business users at all levels

    Ability to train or instruct in a group setting

    **Bring flavor to life**

    Mark Anthony Services, Inc. provides corporate support in the US for Mark Anthony Brewing and Mark Anthony Brands, Inc., which produce and sell brands like the iconic White Claw Hard Seltzer, Mikes Hard Lemonade, Mikes Harder Lemonade, and MXD.

    We are a private, family owned business that cares for people.

    As the company grows, so does its inclusive and expressive culture. The Company is a unique blend of entrepreneurial determination and drive with advanced information systems and disciplined focus. We are grounded in our core values of Sense of Urgency, Authenticity, Simplicity, Humility, and Trust. These come to life everyday through our 5Cs, the 5 core behaviors necessary to be successful here: Communication, Collaboration, Commitment, Competence and Curiosity.

    If you are curious, collaborative, focused and thrive in a fast-paced environment and are looking for a long-term role with a company that is transforming the industry while having some fun - we want you to consider joining our family

    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    We are committed to an inclusive, equitable and accessible workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please reach out to for assistance.

    **#LI-RM1**

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Licenses & Certifications**

  • University of Illinois

    IT Support Specialist

    2 weeks ago

    University of Illinois Chicago, United States

    **IT Support Specialist - Office of Student Systems Services** · **Hiring Department**: Office of Student Systems Services · **Location**: Chicago, IL USA · **Requisition ID**: · **Posting Close Date**: 5/3/2024 · **About the University of Illinois Chicago** · UIC is among the n ...

  • Healthcare Alternative Systems, Inc (H.A.S)

    Recovery Support Specialist

    3 weeks ago

    Healthcare Alternative Systems, Inc (H.A.S) Chicago, United States

    **Recovery Support Specialist - Madden/Reed Hospital** · 1200 South 1st Avenue · Maywood, IL 60153 · Full Time, Non Exempt · **Healthcare Alternative Systems, Inc. (H.A.S.)** is a 501 (c) 3 non-profit organization providing behavioral health services to Chicago and the surroundin ...

  • Greenberg Traurig

    Legal Support Specialist

    2 weeks ago

    Greenberg Traurig Chicago, United States

    Greenberg Traurig, a global law firm, has an exciting full-time employment opportunity for a Legal Support Specialist in the Chicago office. We offer competitive compensation and an excellent benefits package. · Position Summary · The Legal Support Specialist will assist attorney ...

  • Evive

    Customer Support Specialist

    2 weeks ago

    Evive Chicago, United States

    **Evive people are game-changers.** · Evive was founded by two people who wanted to challenge the status did. Since 2007, that spirit has defined our culture. The work we do is redefining how people use their employee benefits, with SaaS-based services that help people to improv ...

  • TAPESTRY 360 HEALTH

    Specialist, Patient Support

    3 weeks ago

    TAPESTRY 360 HEALTH Chicago, United States

    **HEARTLAND HEALTH CENTERS is now TAPESTRY 360 HEALTH** · **Patient Support Specialist** · - ** · $500 Bonus paid to New Hires after successful completion of 90-day probationary period** · Do you want a job where what you value aligns with what you do? Come join us · We are curre ...

  • Teddy Bear Day Care

    Family Support Specialist

    3 weeks ago

    Teddy Bear Day Care Chicago, United States

    BA in Human Services or Equivalent (credit hours in Social and Family Work) · Family Specialist Credential Level 5 from Gateways · Spanish Speaking · Case manager will · - Conduct home visits a minimum twice a year per family · Complete an IFSP ( individual family support plan-in ...

  • Above Lending

    Operations Support Specialist

    2 weeks ago

    Above Lending Chicago, United States

    **About the Company** · Above Lending, Inc. is a next-generation financial services company. We provide simple and transparent products aimed to help our clients achieve their personal finance aspirations and take control of their debt. With competitive rates and personalized sup ...

  • University of Illinois

    Office Support Specialist

    3 weeks ago

    University of Illinois Chicago, United States

    **Office Support Specialist - Health Social Work** · **Hiring Department**: Health Social Work · **Hiring Unit**: University of Illinois Hospital & Health Sciences System (UI Health) · **Location**: Chicago, IL USA · **Requisition ID**: · **Posting Close Date**: 4/17/2024 · **Po ...

  • Ferrara Candy Company, Inc.

    Specialist, Customer Support

    3 weeks ago

    Ferrara Candy Company, Inc. Chicago, United States

    For more than 115 years, Ferrara has created sugar confections that enable moments of sweetness, celebration, and connection for candy lovers of all generations. Today, the company is the #1 sugar confectioner in the United States. Ferrara boasts a passionate team of nearly 9,000 ...

  • Adler University

    Technical Support Specialist

    4 weeks ago

    Adler University Chicago, United States

    The Technical Support Specialist is responsible for supporting Adler University faculty, staff, and student technology requests as well as providing Audio/Visual equipment usage and content production assistance to faculty, staff, and students. · **Education/Experience**: · - A b ...

  • Caremerge

    Customer Support Specialist

    3 weeks ago

    Caremerge Chicago, United States

    **Company Overview**: · GoIcon is a fast-growing SaaS business focused on building a leading technology platform in the senior care market. Our mission is to improve the aging experience by empowering senior care communities with unparalleled communication and engagement technolo ...

  • brightpoint

    Family Support Specialist

    2 weeks ago

    brightpoint Chicago, United States

    Brightpoint _(formerly known as Children's Home & Aid)_ invites you to join our team of mission-driven staff who share a common vision: an equitable world where all children and families thrive in strong communities. As a leader in the human services sector for 140 years, we aim ...

  • Cassiday Schade LLP

    Technology Support Specialist

    3 weeks ago

    Cassiday Schade LLP Chicago, United States

    Previous hands-on experience in an IT role and at a law firm is preferred, but we will consider recent college graduates with a BS degree in Computer Science/Information Technology who are eager to learn. · **Benefits**: · - 401(k) · - Dental insurance · - Health insurance · - He ...

  • US Citizenship and Immigration Services

    Mission Support Specialist

    2 weeks ago

    US Citizenship and Immigration Services Chicago, United States

    **Duties**: · - The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity. · - Research and analyze applicable rules, regulations, policies a ...

  • Healthcare Alternative Systems, Inc

    Peer Support Specialist

    1 week ago

    Healthcare Alternative Systems, Inc Chicago, United States

    **Healthcare Alternative Systems, Inc. (H.A.S.) **is a 501 (c) 3 non-profit organization providing behavioral health services to Chicago and the surrounding communities. We offer a continuum of programs addressing substance abuse, mental health, adolescent issues, family relation ...

  • Family Focus

    Family Support Specialist

    2 days ago

    Family Focus Chicago, United States

    **Job Title**:Family Support Specialist** · **Location**:Hyde Park** · **Supervisor: Director of **Early Childhood Programs** · - Welcome to Family Focus, where we're on a mission to empower families and their children across Chicagoland Through our comprehensive range of holisti ...

  • Banner Witcoff

    Technical Support Specialist

    1 week ago

    Banner Witcoff Chicago, United States

    **Technical Support Specialist** · Banner Witcoff is a leader in intellectual property law for more than 100 years. We are the trusted IP partner of choice for organizations around the world. We provide sound legal guidance and inventive IP solutions to power business for start-u ...

  • Trilogy Behavioral Healthcare

    Recovery Support Specialist

    1 week ago

    Trilogy Behavioral Healthcare Chicago, United States

    Overview: · **Rogers Park** · **$ $20.58 /Hr.** · **Schedule: Monday - Friday; 8:00 am - 4:30 pm** · The Recovery Support Specialist engages clients in the activities of the Beacon Drop-In Center including individual and group activities with the goals of increasing active commun ...

  • Combined Insurance

    Production Support Specialist

    2 days ago

    Combined Insurance Chicago, United States

    Combined Insurance, a Chubb Company, is seeking a Production Support Specialist (PSS) to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 100 years. Come join our team of hard-working, talented professio ...

  • Telassist

    Customer Support Specialist

    4 days ago

    Telassist Chicago, United States

    **Immediately hiring Full Time **Customer Support Specialists** at TelAssist** · What is a Customer Support Specialist? Our technology allows us to be a virtual extension of our client's teams and to make a direct impact on their everyday operations. If you're a strong typist who ...