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    Customer Support Coordinator - Chicago, United States - North Bridge Staffing

    North Bridge Staffing
    North Bridge Staffing Chicago, United States

    1 week ago

    Default job background
    Technology / Internet
    Description

    Job Title: Sales Customer Support Coordinator

    Location: West Loop, Chicago, IL

    Salary: $20/hour

    • Respond promptly and courteously to customer inquiries via various channels, ensuring satisfaction and resolution of issues.
    • Develop a comprehensive understanding of product line and services to deliver accurate solutions tailored to customer needs.
    • Utilize support software proficiently to manage and document customer issues, ensuring follow-up actions are executed promptly.
    • Collaborate seamlessly with internal departments, serving as a liaison to convey customer feedback and ensure a customer-centric approach across the organization.
    • Handle escalations from Franchisees with efficiency and tact, ensuring timely resolution.
    • Take proactive measures to communicate with Franchisees, minimizing order delays and ensuring smooth operations.
    • Generate and distribute quotations, hand-over emails, and customer inquiry emails daily, maintaining consistent communication.
    • Prioritize responsiveness to customer calls and emails, maintaining a turnaround time of 24 hours or less.
    • Conduct regular follow-ups with unresponsive customers to uphold process integrity.
    • Facilitate efficient handover of quotes to the Deployment team within 48 hours of their signing.
    • Collaborate closely with back-end Sales Operations and deployment teams to validate and maintain the accuracy of Sales Order data.
    • Actively contribute to process automation initiatives aimed at enhancing customer relationships and operational efficiency.

    Qualifications & Experience:

    • High school diploma or equivalent; Bachelor's degree in a related field preferred.
    • Demonstrated experience or aptitude for providing high-quality customer service.
    • Proficiency in Microsoft Office suite, particularly Excel.
    • Familiarity with CRM software such as Salesforce, Synergy, or Exact is advantageous.
    • Exceptional verbal and written communication skills, with a professional demeanor.
    • Strong team player with the ability to work independently when necessary.
    • Proven ability to collaborate effectively with cross-functional teams to meet customer needs and organizational goals.
    • Natural ability to cultivate and maintain positive relationships with customers.
    • Strong problem-solving skills and a genuine enthusiasm for assisting customers.
    • Ability to multitask efficiently in a fast-paced environment with high volumes of customer inquiries.
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