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    Support Coordinator, Service Desk - Chicago, United States - Invenergy

    Invenergy
    Invenergy Chicago, United States

    1 week ago

    Default job background
    Description
    Invenergy drives innovation in energy. Powered by decades of entrepreneurial experience and unparalleled execution, we solve the energy challenges facing our customers and communities. We provide power generation and storage solutions at scale around the world to create a cleaner energy future. We develop. We build. We own. We operate. We are Invenergy.

    Job Description

    Position Overview

    Invenergy is seeking a Support Coordinator, Service Desk . This is an exciting entry level position that has multiple facets.

    You will be the face of our business unit, coordinating aspects of end-user technology ensuring compliance and consistency with all company policies, processes, procedures and other standards and regulations.


    Your primary focus will be providing world-class support for the end-users at Invenergy (our customers). Your responsibilities will include onboarding and offboarding, imaging devices, break / fix and maintaining inventory.

    You must be passionate about customer service and technology.

    You will be expected to continually provide suggestions on how to improve technology services that align with and will strengthen the business.

    Documentation, organization and planning should come as second nature to you.

    Your ability to communicate, be a team player, and perform tasks while under pressure will be critical to your success.

    Responsibilities

    Deliver world-class customer service to a growing, diverse workforce

    Deploy endpoints to our customers (laptop, desktop, mobile device, tablets)

    Assist with data transfer

    Assist with support tickets

    Setup physical desk at corporate headquarters

    Coordinate all aspects of the end of life device refresh schedule

    Champion efforts in inventory, licensing and document control

    Requirements

    BS / BA , preferably in Computer Science or other technical discipline.

    Strong desire to grow technical aptitudes

    Prioritize and manage multiple demands on your time

    Recognize and pursue opportunities that improve processes and services

    Analyze and solve complex problems

    Working independently and take initiative to drive results

    Willing to perform some tasks and participate in troubleshooting efforts during off-hours

    Possess excellent written and verbal skills to clearly communicate with our customers

    Able to lift at least 25 pounds

    Willing to travel to Invenergy remote sites

    Preferred

    Experience with O365, Active Directory and ITAM tools

    Understanding of the ITIL Framework

    Benefits

    Eligible for medical, dental, vision, 401(k), bonus, paid time off, etc.

    Invenergy LLC is an equal opportunity employer.

    All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

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