Service Desk Analyst - Chicago, United States - Cai

Cai Chicago, United States

6 days ago

Description

Job ID Number

R2861

Employment Type

Full time

Worksite Flexibility

Onsite

Job Summary

As the Service Desk Analyst, you will be responsible for monitoring user requests and system issues.

Job Description

We are looking for a Service Desk Analyst to monitor user requests and system issues . This position will be full-time and onsite.

What You'll Do

Monitor user requests and system issues
Develop and maintain documentation
Provide system maintenance and support as needed
Testing new releases on machines
Create and provide reports and information as needed

What You'll Need

Required:

Previous experience in a technical support role, preferably in a customer-facing environment
Troubleshooting skills and ability to diagnose and resolve issues
Familiarity with Incident Management processes and ticketing systems
Good communication skills, both verbal and written, with the ability to convey technical concepts in a clear and understandable manner
Customer-oriented mindset with a passion for delivering exceptional service and support
Ability to work independently and collaboratively in a fast-paced environment, prioritizing tasks effectively to meet deadlines
Flexibility to work non-standard hours, including evenings, weekends, and holidays, as required

Physical Demands

Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or – 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

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Service Desk Analyst - Chicago, United States - Cai

Description

IT Service Desk Analyst

Deal Desk Analyst