- Coordinates, prioritizes and reviews the work of subordinate IT Support Analysts in the section.
- Oversees the maintenance of logs such as end-user requests, problem resolution or referrals and related logs.
- Defines service levels, service agreements and manages the Service Desk operation.
- Establishes processes to identify, track, escalate, resolve and report customer problems.
- Jointly, with the customer, defines standards and measures for quality and customer satisfaction requirements.
- Analyzes the technical performance and reliability of products, systems and services against identified industry standards to ensure customer satisfaction.
- Develops and implements technical service restorations and troubleshooting procedures for identifying, testing and diagnosing computer system and peripheral equipment faults.
- Reviews and analyzes logs for trends such as repeat occurrences or issue type; reports findings to supervisor.
- Researches and refers issues of larger scale or more technical nature to more senior technical staff or other IT sections for resolution; responds to end-user regarding referrals.
- Recommends, and may assist in the development of, and/or provides training for staff and end-users in standard software applications.
- Provides after hours and weekend support when required.
- Performs other duties as assigned.
- Knowledge of application development, and network and database administration in a client/server environment.
- Knowledge of hardware for desktops, laptops and telecommunication equipment.
- Knowledge of the procedures and practices for installing software patches and updates on desktops, laptops, and mobile devices.
- Customer service skills and dedication to customer satisfaction.
- Strong organizational skills.
- Ability to troubleshoot complex hardware issues and replace hardware on desktops, laptops and telecommunication equipment.
- Ability to troubleshoot complex network, software and printing problems.
- Ability to plan and supervise the work of others.
- Ability to communicate effectively, orally and in writing.
- One year of service with the District as an IT Support Analyst II.
- Civil service status as an IT Support Analyst II.
-
Navigation Support Coordinator
1 day ago
Imagine360 Chicago, United States**Imagine360 is currently seeking Healthcare Navigation Support Coordinators to join our team **This position is responsible for researching all requests that could not achieve first call resolution and require further research and outreach. This work is inclusive of provider res ...
-
Coordinator Youth Ministry Support
3 days ago
ARCHDIOCESE OF CHICAGO Chicago, United StatesThe Archdiocese of Chicago, the third largest in the United States, serves more than 2.2 million Catholics in 216 parishes in Cook County and Lake County, a geographic area of 1,411 square miles. The Archdiocese, pastored by Cardinal Blase J. Cupich, has more than 13,000 employee ...
-
ARCHDIOCESE OF CHICAGO Chicago, United StatesThe Archdiocese of Chicago, the third largest in the United States, serves more than 2.2 million Catholics in 216 parishes in Cook County and Lake County, a geographic area of 1,411 square miles. The Archdiocese, pastored by Cardinal Blase J. Cupich, has more than 13,000 employee ...
-
Administrative Support Coordinator
1 week ago
PBA Oak Brook, United States**Professional Benefit Administrators leads with one guiding principle, provide exceptional benefit administration for self-funded health plans. Brokers who choose to partner with PBA will benefit from an ally who values cost containment, flexibility, responsiveness, member advoc ...
-
Customer Support Coordinator
1 week ago
North Bridge Staffing Chicago, United StatesJob Title: Sales Customer Support Coordinator · Location: West Loop, Chicago, IL · Job Type: Temp to hire with converting salary of $58k · Respond promptly and courteously to customer inquiries via various channels, ensuring satisfaction and resolution of issues. · Develop a ...
-
Customer Support Coordinator
1 week ago
North Bridge Staffing Chicago, United StatesJob Title: Sales Customer Support Coordinator · Location: West Loop, Chicago, IL · Salary: $20/hour · Respond promptly and courteously to customer inquiries via various channels, ensuring satisfaction and resolution of issues. · Develop a comprehensive understanding of product li ...
-
Account Support Coordinator
1 week ago
Amalgamated Bank of Chicago Chicago, United StatesFor 100 years, Amalgamated Bank of Chicago has fostered deep ties to our customers and our community, serving the banking needs of countless businesses, organizations, institutions, and individuals, many for multiple generations. These relationships are based on profound trust, i ...
-
Navigation Support Coordinator
4 hours ago
Imagine360 Chicago, United StatesJob Description · Job DescriptionImagine360 is currently seeking Healthcare Navigation Support Coordinators to join our team This position is responsible for researching all requests that could not achieve first call resolution and require further research and outreach. This work ...
-
Site Support Coordinator
2 weeks ago
Power Construction Chicago, United StatesPOSITION SUMMARY: · Provide hands-on support to Field Coordinator to ensure the quality and execution of building erection on jobsite in Michigan. · MAJOR RESPONSIBILITIES: · * Physically present on jobsite daily to ensure quality of trades work. · * Study specifications in bluep ...
-
Operations Support Coordinator
2 days ago
Cisco Chicago, United StatesAs the leader in cloud-managed IT, Cisco Meraki connects passionate people to their mission by simplifying the digital workplace. Our impact is driven by the innovative, purposeful, and vibrant people who make up our inclusive community. When technology is intuitive, our customer ...
-
Marketing Support Coordinator
1 week ago
SERVPRO of Evergreen Park/South Chicago City Chicago, United StatesDo you love helping people through difficult situations? · Then dont miss your chance to join our Franchise as a Marketing Assistant. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water dama ...
-
Marketing Support Coordinator
2 days ago
SERVPRO of Evergreen Park/South Chicago City Chicago, United StatesDo you love helping people through difficult situations? · Then don't miss your chance to join our Franchise as a Marketing Assistant. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water dam ...
-
Operations Support Coordinator
6 days ago
Cisco Chicago, United StatesAs the leader in cloud-managed IT, Cisco Meraki connects passionate people to their mission by simplifying the digital workplace. Our impact is driven by the innovative, purposeful, and vibrant people who make up our inclusive community. When technology is intuitive, our customer ...
-
Insurance Support Coordinator
6 days ago
Marsh McLennan Agency Chicago, United States OTHERAbout Marsh McLennan Agency Midwest · Marsh McLennan Agency's Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistentl ...
-
Sales Support Coordinator
3 weeks ago
Feastables Chicago, United States Full time· Feastables is on a mission to create the world's most engaging brand. As the CPG industry teeters on the edge of transformation, trust has shifted from traditional corporate giants to innovative individual creators. With the backing of MrBeast, the world's most influential cre ...
-
Insurance Support Coordinator
2 days ago
Marsh McLennan Chicago, United States RegularEstablished as one of the premier insurance agencies in the USA, Marsh & McLennan Agency (MMA) is meeting the needs of mid-sized businesses across the country. MMA's services are targeted to customers who seek professional advice and have complex needs, limited resources and desi ...
-
Customer Support Coordinator
1 week ago
Lessen LLC Chicago, United States Full timeLessen is one of the fastest growing companies in the real estate services industry. Our proprietary technology platform provides clients with portfolio dashboards, the ability to review and approve project estimates, check in on project progress in real time and pay vendors all ...
-
Supportive Services Coordinator
6 days ago
The University of Chicago Chicago, United StatesDepartment · BSD MED - Infectious Diseases - Chicago Center HIV Elimination - Supportive Services · About the Department · The Chicago Center of HIV Elimination, embedded within the University of Chicago's main campus in Hyde Park, is located in Chicago's HIV epicenter. Of the 20 ...
-
Peer Support Program Coordinator
1 week ago
All Chicago Chicago, United StatesREPORTS TO: · Program Lead, Director of Homeless System Coordination · STATUS: · Non-exempt, hourly, full-time · LOCATION: · Chicago, Illinois, (currently hybrid remote/in-office schedule) · SALARY RANGE: · $44,770-$51,440 (commensurate with experience) · ABOUT ALL CHICAG ...
-
Support Coordinator, Service Desk
2 weeks ago
Invenergy Chicago, United StatesSupport Coordinator, Service Desk page is loaded · Support Coordinator, Service Desk · Apply locations Chicago, IL time type Full time posted on Posted 6 Days Ago job requisition id R07015 Invenergy drives innovation in energy. Powered by decades of entrepreneurial experience a ...
IT Support Coordinator - Chicago, United States - Metropolitan Water Reclamation District of Greater Chicago
Description
General Statement
Under general supervision, coordinates the support of computer systems for the District by prioritizing requests, assigning staff, and maintaining records regarding resolution of end-user issues related to personal computers and telecommunication equipment.Essential Job Functions
Essential job functions are fundamental, core functions common to positions in a classification. They are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are designed to be descriptive and not restrictive, incumbents may complete one or all of the job duties listed or tasks of similar kind not specifically listed here.
Other Job Functions
Environmental Conditions
Work is performed in a typical office environment and requires the use of standard office equipment including computers.Desirable Knowledge, Skills and Abilities
Minimum Qualification Requirements
Graduation from a four-year accredited college or university majoring in information technology, computer science or a closely related field; and two years of experience in software and hardware support of personal computers in a network environment.Substitution
Additional experience in software and hardware support of personal computers in a network environment may be substituted for the required education on a year-for-year basis. Graduate study in computer science or a closely related field may be substituted for the required experience on a year-for-year basis. An ITIL Foundations certification may be substituted for one year of the required education or experience.Promotional Requirement