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    Navigation Support Coordinator - Chicago, United States - Imagine360

    Imagine360
    Imagine360 Chicago, United States

    1 week ago

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    Description

    Job Description

    Job Description

    Imagine360 is currently seeking Healthcare Navigation Support Coordinators to join our team This position is responsible for researching all requests that could not achieve first call resolution and require further research and outreach. This work is inclusive of provider research utilizing internal and external technologies, negotiation with out of network providers, and other required tasks to coordinate medical services for our members.


    *Training for this class will run 7:00am-4:30pm Central Time M-F for 3 weeks, beginning 7/8/2024. Attendance during all of training is required.


    Position Location: 100% Remote


    Responsibilities include but are not limited to:

    • Coordinate with Navigation team to research provider accessibility and appointments for our members. Contact multiple provider offices and work with their staff to ensure plan acceptance and available access to scheduling care.
    • Coordinate related internal and external logistics to streamline the member experience. IE: retrieval of medical records, email communications, miscellaneous administrative functions/tracking.
    • Accurately track and document applicable actions taken utilizing i360 proprietary software.
    • Provide critical related data reporting as needed.
    • Interact and build relationships with clinicians and service providers while leveraging our proprietary technology to streamline and simplify healthcare complexities and make it easy for our members to work with us.
    • Participate in special projects and developmental opportunities, as available, to gain business exposure and build a rewarding career with i360

    Required Experience/Education:

    • High School Diploma or GED required, some college welcome
    • Exposure to medical benefits is preferred
    • Experience with inbound and outbound calling preferred

    Skills and Abilities:

    • Problem solvers and investigators who take initiative and enjoy making a difference
    • Proficient in Microsoft Outlook, Word and Excel
    • Strong verbal and written communication skills
    • Highly organized, adept time management and prioritization abilities
    • Trustworthy and accountable behavior, capable of viewing and maintaining confidential personal information (PHI)
    • Willingness to routinely, reliably come to work on schedule and adjust shift/scheduling based on the needs of the organization (including occasional paid overtime).

    What can Imagine360 offer you?

    • Multiple Health Plan Options, including a 100% employer paid premiums option
    • 100% Company paid employee premiums for Dental, Vision, STA, & LTD, plus Life Insurance
    • Parental Leave Policy
    • 20 days PTO to start / 10 Paid Holidays
    • Tuition reimbursement
    • 401k Company contribution
    • Professional development initiatives / continuous learning opportunities
    • Opportunities to participate in and support the company's diversity and inclusion initiatives

    Want to see our latest job opportunities? Follow us on LinkedIn


    Imagine360 is a health plan solution company that combines 50+ years of self-funding healthcare expertise. Over the years, we've helped thousands of employers save billions on healthcare. Our breakthrough total health plan solution is fixing today's one-size-fits-none PPO insurance problems with powerful, customized, member-focused solutions.


    Imagine360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


    **RECRUITMENT AGENCIES PLEASE NOTE: Imagine360 will only accept applications from agencies/business partners that have been invited to work on a specific role. Candidate Resumes/CV's submitted without permission or directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation**

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