Jobs
>
Chicago

    Customer Support Coordinator - Chicago, United States - North Bridge Staffing

    North Bridge Staffing
    North Bridge Staffing Chicago, United States

    4 weeks ago

    Default job background
    Technology / Internet
    Description

    Job Title: Sales Customer Support Coordinator

    Location: West Loop, Chicago, IL

    Job Type: Temp to hire with converting salary of $58k

    • Respond promptly and courteously to customer inquiries via various channels, ensuring satisfaction and resolution of issues.
    • Develop a comprehensive understanding of product line and services to deliver accurate solutions tailored to customer needs.
    • Utilize support software proficiently to manage and document customer issues, ensuring follow-up actions are executed promptly.
    • Collaborate seamlessly with internal departments, serving as a liaison to convey customer feedback and ensure a customer-centric approach across the organization.
    • Handle escalations from Franchisees with efficiency and tact, ensuring timely resolution.
    • Take proactive measures to communicate with Franchisees, minimizing order delays and ensuring smooth operations.
    • Generate and distribute quotations, hand-over emails, and customer inquiry emails daily, maintaining consistent communication.
    • Prioritize responsiveness to customer calls and emails, maintaining a turnaround time of 24 hours or less.
    • Conduct regular follow-ups with unresponsive customers to uphold process integrity.
    • Facilitate efficient handover of quotes to the Deployment team within 48 hours of their signing.
    • Collaborate closely with back-end Sales Operations and deployment teams to validate and maintain the accuracy of Sales Order data.
    • Actively contribute to process automation initiatives aimed at enhancing customer relationships and operational efficiency.

    Qualifications & Experience:

    • High school diploma or equivalent; Bachelor's degree in a related field preferred.
    • Demonstrated experience or aptitude for providing high-quality customer service.
    • Proficiency in Microsoft Office suite, particularly Excel.
    • Familiarity with CRM software such as Salesforce, Synergy, or Exact is advantageous.
    • Exceptional verbal and written communication skills, with a professional demeanor.
    • Strong team player with the ability to work independently when necessary.
    • Proven ability to collaborate effectively with cross-functional teams to meet customer needs and organizational goals.
    • Natural ability to cultivate and maintain positive relationships with customers.
    • Strong problem-solving skills and a genuine enthusiasm for assisting customers.
    • Ability to multitask efficiently in a fast-paced environment with high volumes of customer inquiries.
  • Metropolitan Water Reclamation District of Greater Chicago

    IT Support Coordinator

    3 weeks ago

    Metropolitan Water Reclamation District of Greater Chicago Chicago, United States

    General Statement · Under general supervision, coordinates the support of computer systems for the District by prioritizing requests, assigning staff, and maintaining records regarding resolution of end-user issues related to personal computers and telecommunication equipment. ...

  • Kin + Carta

    IT Support Coordinator

    2 weeks ago

    Kin + Carta Chicago, United States

    At Kin + Carta, we've got opportunities to offer you - for growth, for leadership, for big, world-changing impact and for, dare we say it, fun. We are a global workforce that is committed to building a world that works better for everyone. And that starts with our Kin. That's why ...

  • Power Construction

    Site Support Coordinator

    2 weeks ago

    Power Construction Chicago, United States

    PCC W Mawr Avenue, 8750 W. BRYN MAWR AVENUE, Chicago, Illinois, United States of America · Req #400 · Thursday, December 14, 2023 · POSITION SUMMARY: · Provide hands-on support to Field Coordinator to ensure the quality and execution of building erection on jobsite in Michigan. ...

  • The University of Chicago Medicine

    Operating Room Support Coordinator

    2 weeks ago

    The University of Chicago Medicine Chicago, United States FT Regular

    Job Description · Operating Room Support Coordinator, Full-time, University of Chicago Medicine in Hyde Park, Chicago, IL · UChicago Medicine is hiring a full-time Operating Room Support Coordinator at our main campus in Hyde Park, Illinois · The Operating Room Support Coor ...

  • JLL

    Client Support Coordinator

    2 days ago

    JLL Chicago, United States

    JLL supports the Whole You, personally and professionally. · Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our indu ...

  • Cisco Systems, Inc.

    Operations Support Coordinator

    2 weeks ago

    Cisco Systems, Inc. Chicago, United States

    As the leader in cloud-managed IT, Cisco Meraki connects passionate people to their mission by simplifying the digital workplace. Our impact is driven by the innovative, purposeful, and vibrant people who make up our inclusive community. When technology is intuitive, our customer ...

  • SERVPRO of Evergreen Park/South Chicago City

    Marketing Support Coordinator

    3 weeks ago

    SERVPRO of Evergreen Park/South Chicago City Chicago, United States

    Do you love helping people through difficult situations? · Then don't miss your chance to join our Franchise as a Marketing Assistant. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water dam ...

  • State of Illinois

    support service coordinator i

    2 weeks ago

    State of Illinois Chicago, United States

    The Division of Mental Health is seeking to hire a Support Service Coordinator I for the Chicago-Read Mental Health Center located in Chicago, Illinois to plan, schedule, and direct housekeeping functions on an assigned shift. Provides working covera Support, Mental Health, Coord ...

  • Kin + Carta

    IT Support Coordinator

    2 weeks ago

    Kin + Carta Chicago, United States

    **The opportunity**: · At Kin + Carta, we've got opportunities to offer you — for growth, for leadership, for big, world-changing impact and for, dare we say it, fun. We are a global workforce that is committed to building a world that works better for everyone. And that starts w ...

  • City Colleges of Chicago

    Coordinator-Academic Support Services-PT

    2 weeks ago

    City Colleges of Chicago Chicago, United States

    COORDINATOR - ACADEMIC SUPPORT SERVICES - PT (Grant Funded) · ARTURO VELASQUEZ INSITUTE · Reporting to the Dean of Arturo Velasquez Institute the Coordinator will work closely with students, instructors and community partners. Additionally, this position also performs administrat ...

  • Amalgamated Bank of Chicago

    Account Support Coordinator

    4 weeks ago

    Amalgamated Bank of Chicago Chicago, United States

    For 100 years, Amalgamated Bank of Chicago has fostered deep ties to our customers and our community, serving the banking needs of countless businesses, organizations, institutions, and individuals, many for multiple generations. These relationships are based on profound trust, i ...

  • Power Construction

    Site Support Coordinator

    2 weeks ago

    Power Construction Chicago, United States

    POSITION SUMMARY: · Provide hands-on support to Field Coordinator to ensure the quality and execution of building erection on jobsite in Michigan. · MAJOR RESPONSIBILITIES: · * Physically present on jobsite daily to ensure quality of trades work. · * Study specifications in bluep ...

  • US COMM FOR REFUGE

    Family Support Coordinator

    4 days ago

    US COMM FOR REFUGE Chicago, United States

    The U.S. Committee for Refugees and Immigrants (USCRI) supports people who have lost or left their homes. For over 100 years, the unwavering commitment of our leadership, team, network of service providers, and advocates has helped redirect the destiny of countless vulnerable liv ...

  • Imagine360

    Navigation Support Coordinator

    2 weeks ago

    Imagine360 Chicago, United States

    Job Description · Job DescriptionImagine360 is currently seeking Healthcare Navigation Support Coordinators to join our team This position is responsible for researching all requests that could not achieve first call resolution and require further research and outreach. This work ...

  • North Bridge Staffing

    Customer Support Coordinator

    2 weeks ago

    North Bridge Staffing Chicago, United States

    Job Title: Sales Customer Support Coordinator · Location: West Loop, Chicago, IL · Job Type: Temp to hire with converting salary of $58k · You could be just the right applicant for this job Read all associated information and make sure to apply. · Respond promptly and courteo ...

  • Power Construction

    Site Support Coordinator

    1 week ago

    Power Construction Chicago, United States

    POSITION SUMMARY: · Provide hands-on support to Field Coordinator to ensure the quality and execution of building erection on jobsite in Michigan. · MAJOR RESPONSIBILITIES: Physically present on jobsite daily to ensure quality of trades work. · Study specifications in blueprin ...

  • The University of Chicago

    Supportive Services Coordinator

    1 week ago

    The University of Chicago Chicago, United States

    This job was posted by : For more information, please see: Department · BSD MED - Infectious Diseases - Chicago Center HIV Elimination - Supportive Services · About the Department · The Chicago Center of HIV Elimination, embedded within the University of Chicago\'s main campus ...

  • Cisco

    Operations Support Coordinator

    3 weeks ago

    Cisco Chicago, United States

    As the leader in cloud-managed IT, Cisco Meraki connects passionate people to their mission by simplifying the digital workplace. Our impact is driven by the innovative, purposeful, and vibrant people who make up our inclusive community. When technology is intuitive, our customer ...

  • Cisco

    Operations Support Coordinator

    3 weeks ago

    Cisco Chicago, United States

    As the leader in cloud-managed IT, Cisco Meraki connects passionate people to their mission by simplifying the digital workplace. Our impact is driven by the innovative, purposeful, and vibrant people who make up our inclusive community. When technology is intuitive, our customer ...

  • Chubb

    Field Support Coordinator

    2 weeks ago

    Chubb Chicago, United States

    Job Description · Field Support Coordinator Job description · Combined Insurance, a Chubb Company, is seeking a Field Support Coordinator to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 100 years. ...