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    Client Experience Associate - New York, United States - Exela Technologies Inc.

    Exela Technologies Inc.
    Exela Technologies Inc. New York, United States

    2 days ago

    Default job background
    Description
    Job Summary/Objective

    Performs the mailroom function; verifies accuracy of work.


    Essential Functions and Responsibilities:

    • Help customers throughout day with questions by demonstrating excellent customer service
    • Be familiar with all site building operation
    • Operate X-ray machine
    • Quality check all mail throughout day
    • Accurately sort USPS/interoffice and accountable mail
    • Accurately deliver mail to customers
    • Accurately sort mail throughout day
    • Open, prep and sort PO Box mail
    • Document checks, USPS, PO Box mail and other logs as required
    • Receive and verify incoming accountable mail
    • Process and track all incoming/outgoing accountable mail electronic and manual
    • Process incoming/outgoing pouch mail daily
    • Deliver and obtain signatures for all incoming accountable mail
    • Run end of the day UPS/DHL/USPS reports
    • Obtain signatures for all outside delivery services for incoming accountable mail
    • Obtain signatures from couriers for all outgoing mail and maintain manual log for UPS and DHL
    • Process outgoing mail accordingly
    • Conduct mail runs throughout day in a timely manner
    • Count and log all mail volumes throughout day and update site metric
    • Maintain metering machine as required
    • Deliver and stock copy paper at designated areas
    • Clean, organize and stock mail stop areas
    • Look up and research improperly addressed mail
    • Log all non-conformances throughout day
    • Conduct and participate in daily huddles
    • Maintain a clean and organized work area.
    • Participate in training and cross training of tasks
    • Consistently adhere to business procedure guidelines
    • Demonstrate follow up and follow through skills
    • Follow the Exela Business Practice Guidelines
    • Demonstrate initiative and dedication to the job
    • Personal Development
    • Participate in daily huddles with team
    • Professional conduct and dress
    • Adhere to safety regulations and requirements
    Qualifications


    Required:

    • H.S. diploma or equivalent
    • Ability to read, write and speak English
    • Required to work at computer for long periods
    • Required to to stand, walk, simple grasp, reach with hand and arms.
    • Required to regularly sit, talk or hear
    • Required to possess close vision and ability to focus
    • Conditions may include office environment, computer room, production floor, warehouse and shipping/receiving. Occasional exposure to dust, dirt, toner, ink and other environmental factors is possible.
    • Repetitive motion is required; may require twisting/bending/climbing
    • May lift up to 25 lbs. frequently

    Preferred:

    • Previous experience with data entry desirable
    • Repetitive motion is required: may require twisting/bending/climbing


    The pay rate for this position is $16.00 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience.

    Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

    "
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