Customer Experience Associate - Jersey City, United States - CREAM | Cannabis Retail, Delivery, and Lifestyle

Description

Company Description
Welcome to CREAM Dispensary, Downtown Jersey City's premier destination for premium cannabis products and education. CREAM is dedicated to educating customers, advocating for responsible consumption, and contributing positively to the local community.

Our team of knowledgeable staff provides personalized guidance and insights to ensure every visitor discovers the right products for their needs.

At CREAM, we're committed to creating an inclusive space where everyone feels valued and informed.


Role Description

The Customer Experience Associate plays a pivotal role in welcoming customers, providing them with a positive first impression, and guiding them through their visit.

This position involves greeting guests, understanding their needs, and connecting them with the appropriate Budtender or staff member. Additionally, the Customer Experience Associate will handle administrative tasks and ensure a smooth operation of the front desk.


Key Responsibilities

• Warmly greet customers upon entry, providing a positive first impression of our dispensary.
• Efficiently manage the flow of customers, directing them to the appropriate staff or assisting with initial inquiries.
• Perform administrative duties, including answering phones, scheduling appointments, and managing customer queries to ensure a smooth operation.
• Assist customers with product selection by providing basic information on cannabis strains, effects, and usage, under the guidance of experienced Budtenders.
• Support the Budtender team during peak times or as needed, helping to ensure that all customers receive attentive and knowledgeable service.
• Maintain a clean, organized, and inviting reception area and assist with keeping product displays wellstocked and presentable.
• Engage in ongoing education about cannabis products and industry regulations to enhance personal knowledge and improve customer interactions.

Qualifications

• Proven customer service experience with a commitment to creating a welcoming environment.
• Strong organizational skills and the ability to multitask effectively in a fastpaced setting.
• Basic understanding of cannabis products and a willingness to expand this knowledge.
• Excellent communication and interpersonal skills, with the ability to interact positively with a diverse customer base.
• Ability to work as part of a team, supporting colleagues and contributing to a positive workplace culture.
• Must be at least 21 years of age with a high school diploma or equivalent
• A passion for cannabis and dedication to promoting responsible consumption is highly valued._

Pay:
$ $22.50 per hour


Expected hours:
No more than 40 per week


Benefits:

• Flexible schedule
• Paid time off

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday
• Rotating weekends

Work setting:

• Inperson

People with a criminal record are encouraged to apply


Work Location:
In person