Patient Experience Associate - Brooklyn, United States - NYU Langone Health

NYU Langone Health

Verified Company

Brooklyn, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Part time

Description

NYU Langone Hospital - Brooklyn is a full-service teaching hospital and Level I trauma center located in Sunset Park, Brooklyn.

The hospital is central to a comprehensive network of affiliated ambulatory and outpatient practices, and serves as NYU Langone Health's anchor for healthcare access, growth, and delivery in the entire borough.

At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge.

Learn more about NYU Langone Hospital - Brooklyn_, and interact with us on _LinkedIn_, _Glassdoor_, _Indeed_, _Facebook_, _Twitter_, _YouTube_ and _Instagram_.

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Position Summary:

We have an exciting opportunity to join our team as a Patient Experience Associate - Part time - Flex Shift.

Responsibilities:

Responsible for access control into the hospital by ensuring all patients, visitors, vendors, and employees are properly screened as per hospital guidelines and policies.
Demonstrates knowledge of NYULH current guidelines and polices related to visitor, patient, vendor, employee screening.
Ensure visitor and employee screening polies are enforced by asking appropriate health screening questions.
Properly takes the temperature of patients, visitors, vendors, and employees.
Triage and escalate clinical concerns if patient fails screening to appropriate clinical departments.
Collaborate and interact with the interdisciplinary team members & departments to support the needs of visitors, patients, vendors, and employees (i.e. collaborate with Security team for visitor/patient transport to Emergency Department, etc.)
Ability to independently interact with visitors, vendors, patients, and employees entering the hospital in a prompt, respectful, and helpful manner through excellent communication skills.
Assists with instruction/education of proper personal protective equipment (PPE) use, and provides masks to those entering facility without proper PPE.
Maintains strict confidentiality related work information (in accordance with HIPPA)
Functions as a respectful member of the health care team
Cooperates and interacts with the interdisciplinary team members to escalate clinical questions and concerns of patients, visitors, vendors, and employees.
Assists with escorting patients to their appointment/procedure if necessary
Have the ability to efficiently and effectively respond to information request and ability to multitask.
Round in the units as needed, specifically targeting new admissions, greeting patients and family members and documenting interaction in iRound tool;
As a member of the health care team, be visible, engaging and acts as a liaison for patients/families as needed and escalate any issues or concerns to the patient relations department;
Perform other duties as assigned.

Minimum Qualifications:

To qualify you must have a

REQUIREMENTS:

Bachelor Degree and 2 years of customer service experience especially as it relates to clear, empathic communication, and the ability to quickly & effectively triage escalations.

Attention to detail, organization, and ability to navigate potentially stressful situations. Must be self-motivated and able to operate independently.

NYU Langone Hospital - Brooklyn provides its staff with far more than just a place to work.

Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

If you wish to view NYU Langone Hospital

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements.

The salary range for the role is $ $27.18 Hourly. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need.

The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.