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    Manager-Operations - Boston, United States - RNA Rentokil North America

    RNA Rentokil North America
    RNA Rentokil North America Boston, United States

    3 weeks ago

    Default job background
    Full time
    Description

    Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period

    What do our Operations Managers do?

    Our Operations Managers are responsible for training, leading, and developing a team of specialists. They help achieve sales and revenue goals, client loyalty and retention, as well as ensure the team is providing exceptional service to our clients. Additional management duties include monitoring and adjusting scheduled appointments for efficiencies, field routing, client QC audits, and account management.

    Responsibilities include, but are not limited to;

  • Manage daily operations of specialists with the goal of providing superior customer service to our clients
  • Offer direction to staff in all aspects of operations, service, and client care
  • Responsible for managing basic financial performance of the operations, including revenue growth and expense control
  • Daily travel throughout territory visiting with clients, assisting specialists, and partnering closely with the sales team on business development
  • Able to work a flexible schedule, including early mornings and weekend work when needed
  • Submit weekly, monthly, and yearly reports, as required

    • What do you need?

  • Bachelor's degree (preferred but not required)
  • 3-5 years in a management role with emphasis in customer service
  • Success in training, mentoring, and coaching service professionals
  • Must have excellent verbal and written communication skills
  • Previous experience in a route-oriented, service environment a plus
  • Ability to obtain and maintain licenses/certificates as required by federal, state, and local regulations
  • Must pass pre-employment background screen
  • Must possess a valid driver's license and pass motor vehicle record search

    • Why Choose Rentokil ?

    A career with Rentokil can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

    Below you'll find information about some of what Rentokil has to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

    Click to read more about our Total Rewards Program which includes:

    Professional and Personal Growth

  • Multiple avenues to grow your career
  • Rentokil Terminix is a Drug Free workplace
  • Training and development programs available
  • Tuition Reimbursement benefits (for FT Colleagues)

    • Health and Wellness

  • Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
  • Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

    • Savings and Retirement

  • 401(k) retirement plan with company-matching contributions

    • Work-Life Balance

  • Vacation days & sick days
  • Company-paid holidays & floating holidays
  • A company mindset that prioritizes health, safety, and flexibility

    • We are looking for individuals who want to make a difference where our customers live and work. Is that you?

    California residents click to review your privacy rights.

    By applying to this position, you consent to receive an initial text message to collect your communication preferences. Message and data rates may apply. You can opt-out any time.

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