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    Operations Manager - Boston, United States - StaffDocs

    StaffDocs
    StaffDocs Boston, United States

    3 weeks ago

    Default job background
    Description

    This is a remote position.

    Job Responsibilities:

    · Process optimization. Responsible for overseeing business process to maximize long-term profitability. Monitor organization wide operations, identify wastefulness, and implement strategies to make operations as efficient as possible. Responsible for standards documentation.

    · Quality control. Ensure that the operations and services meet quality standards. Set goals, collaborate with functional teams, monitor quality assurance systems, and institute changes to meet customer demands.

    · Supporting HR initiatives. Align human resources practices with broader operational goals. Help determine staffing requirements and enhance workforce productivity.

    · Forecasting. Forecast needs, ensure alignment of supply and demand.

    · Financial management. Control operational cost, allocate resources, and partner with finance team to develop budget. Facilitate a culture of continuous improvement.

    · Reporting. Create detailed reports for sales, database, employee workloads, productivity, and performance to help leadership determine whether the current process and policies meet the organization's needs and make necessary changes. Present reports on key Metrics.

    Hard Skills:

    · Project management

    · Data Analysis

    · Resource allocation

    · Technological proficiency

    Soft Skills:

    · Time management. Oversee many processes and projects simultaneously and must meet tight deadlines.

    · Strategic planning. Optimizing processes, strategic thinking, foresight, and adaptability.

    · Decision making.

    · Communication. Collaborative nature.

    · Negotiating skills



    Requirements

    Education/Experience:

    · 5+ years in a leadership role in operations management in a service organization.

    · Experience in data analysis and visualization, business analytics, quality assurance, budgeting and trend analysis, and project management.



    Benefits

    Additional Details:

    · 100% remote opportunity

    · Competitive pay

    · Growth oriented company



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