- Establishing Service Management teams, organization structure, escalation matrix, governance forums etc. required to provide services in scope of the Supplier
- Defining roles/responsibilities for all teams, establishing collaboration and communication plans
- Provide technical solutions, guidance on technologies to the team
- Implementation and management of IT Service Management (ITSM) processes like Event Management, Incident Management, Change Management, Problem Management, Knowledge Management, Service Request Management, Financial Management etc.
- Establishing SLA/KPI measurement, reporting, improvement processes
- Establishing Performance, Capacity and Quality Management framework and processes
- Management of IT Service Delivery and ongoing operation support based on IT Service Management processes, company policies and standards
- Analysis of issues, tickets, stakeholder feedbacks leading to identification and implementation of product improvement, process improvement, automation/elimination opportunities
- Working with customer to identify new value opportunities and leverage such opportunities through outcomes based projects
- Conduct required audits, surveys to evaluate gaps, improvement opportunities and incorporate actions to eliminate such gaps
- Manage required stakeholders, run agreed governance forums to discuss achievements, issues, plans, dependencies etc.
- Flexible vacation policy; time is not limited, allocated, or accrued
- 16 paid holidays throughout the year
- Generous parental leave and new parent transition program
- Tuition reimbursement
- Corporate gift matching program
- Establishing Service Management teams, organization structure, escalation matrix, governance forums etc. required to provide services in scope of the Supplier
- Defining roles/responsibilities for all teams, establishing collaboration and communication plans
- Provide technical solutions, guidance on technologies to the team
- Implementation and management of IT Service Management (ITSM) processes like Event Management, Incident Management, Change Management, Problem Management, Knowledge Management, Service Request Management, Financial Management etc.
- Establishing SLA/KPI measurement, reporting, improvement processes
- Establishing Performance, Capacity and Quality Management framework and processes
- Management of IT Service Delivery and ongoing operation support based on IT Service Management processes, company policies and standards
- Analysis of issues, tickets, stakeholder feedbacks leading to identification and implementation of product improvement, process improvement, automation/elimination opportunities
- Working with customer to identify new value opportunities and leverage such opportunities through outcomes based projects
- Conduct required audits, surveys to evaluate gaps, improvement opportunities and incorporate actions to eliminate such gaps
- Manage required stakeholders, run agreed governance forums to discuss achievements, issues, plans, dependencies etc.
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Institute of Data Chicago, United States**About Us** · The Institute of Data is a Professional Network of Data Scientists, Cyber Security Analysts, and Software Engineers. In partnership with leading universities in Australia, New Zealand & America, and the government of Singapore, we transform careers fora data-driven ...
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Qurium Solutions Inc Chicago, United States**The Opportunity** · Our team of mission-driven Managed Services Consultants are focused on helping customers administer and evolve their Supplier Diversity Programs. This team supports customers' Supplier Diversity goals through quarterly and annual reporting and by providing a ...
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Jim Tom - State Farm Agent Chicago, United StatesState Farm Insurance Agency is hiring a Customer Service Manager-Agent Team Member to provide our insurance customers service and sales support for our personal/commercial insurance products. · **BENEFITS**: · - Base comp (doe) · - Bonus based on production · - Professional offic ...
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Ann & Robert H. Lurie Children's Hospital of Chicago Chicago, United StatesAnn & Robert H. Lurie Children's Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of ...
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Eclerx Chicago, United States**Client Service Manager** · - ___________________________________ · Location: Chicago, IL · Type: Full-time · Department: Financial Markets · - ___________________________________ · **Summary** · **Responsibilities** · - Cultivate strong, long-lasting relationships with high-pro ...
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4 days ago
Hyatt Centric Chicago Magnificent Mile Chicago, United StatesProperty Description: · Overview: · Are you passionate about providing exceptional guest experiences? Do you thrive in a fast-paced, dynamic environment? We are seeking a highly motivated and guest-focused individual to join our team as a Guest Services Manager. As a Guest Servic ...
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Jim Tom - State Farm Agent Chicago, United StatesMetro Chicago State Farm Insurance Agency is hiring an insurance licensed professional. · **BENEFITS**: · - Base comp and bonus · - Paid time off (personal time/holidays) · - Profit Sharing Plan · - Health prem allowance · - M-F 9-5 (no evenings/weekends) · - Training and profess ...
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Covenant House Illinois Chicago, United StatesJob Title(s): Food Services Manager · Department: Operations · Reports To: Chief Operations Officer · Direct Reports: Kitchen Cooks · Classification: Exempt · Date: 05/10/24 · Company Overview · Founded in 2017, Covenant House Illinois (CHIL) provides critical protection and reso ...
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Service Manager - Chicago, United States - Publicis Sapient
Description
Description
Service Manager Job Description
The Service Manager manages IT Service Delivery related to applications, provides ongoing operations support aligned with the IT Service Management processes. The Service Manager will contribute to establish processes for operational support for applications. He/she also manages all stakeholders and ensures that the teams work in collaboration to achieve successful delivery outcome.
Salesforce Service Manager Responsibilities include:
Pay Range: $123,000 - $142,000
Benefits of Working Here:
Company Description
Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients' businesses through designing the products and services their customers truly value.
All your information will be kept confidential according to EEO guidelines.
Additional Information
Publicis Sapient: At Publicis Sapient, we help companies and the public sector keep up with the pace of technological, societal, and cultural change-all while meeting the ever-evolving demands and expectations of their customers. How? By elevating customer experiences, modernizing organizations and unlocking value through technology and data. By setting bold but achievable visions for digital transformation, we empower our business partners with true speed and agility.
Company Description
Service Manager Job Description
The Service Manager manages IT Service Delivery related to applications, provides ongoing operations support aligned with the IT Service Management processes. The Service Manager will contribute to establish processes for operational support for applications. He/she also manages all stakeholders and ensures that the teams work in collaboration to achieve successful delivery outcome.
Salesforce Service Manager Responsibilities include: