Desktop Support Technician - Washington, United States - Spatial Front

Spatial Front Washington, United States

2 weeks ago

Description

Job Type

Full-time

Description

SFI is looking for a Desktop Support Technician to work onsite at one of our government clients to provide Tier II IT support.

Must be able to work shifts between 7:00 am-6:00 pm, Monday-Friday

Location: Washington DC, OnSite Daily

Primary Responsibilities:

Provide advanced desktop support troubleshooting for escalated issues.
Image and reimage PCs, laptops, tablets, and mobile devices.
Perform staging of devices including OS install, renaming computers, joining Domains, installing software as requested in the ticket, and profiling to cache credentials.
Resolve desktop support issues escalated from the Tier 1 Service Desk
Create tickets in Service Now and handle Walk-Ins
Resolve configuration issues and troubleshoot PCs, laptops, mobile devices, and tablet
Imaging and reimaging of PCs/laptops
Staging PCs, laptops, tablets, and mobile devices
Provide break/fix support to Government equipment
Handle Walk-ins
Install specialty, supported software not packaged in SCCM
Move equipment, connect end-user devices, and remove equipment from the network as needed
Add new accessories to and upgrade existing equipment
Order parts to repair equipment, as approved by the Government, and perform break/fix on equipment
Assess and troubleshoot printer issues and forward issues to vendors as needed
Be the primary interface with vendors where the Government has a maintenance agreement
Verify and inventory assets
Thoroughly document troubleshooting, resolution, and escalation information

Requirements

At least 2-3 years of relevant experience
Must be able to work a shift between 7 AM - 6 PM M-F (Eastern Time)
Proficient with Microsoft Windows, Active Directory
Ability to quickly diagnose and troubleshoot issues with customer equipment
Ability to install hardware components and peripherals
Candidates must be able to pass a US Public Trust background check for badging and to access client systems.

Desired Skills & Qualifications:

Ability to interact at all levels of management internally, and with customers and suppliers
Superior communication skills, both verbal and written
Excellent follow-through
Professional appearance
Takes initiative and doesn't need constant instruction
Must be able to multi-task and manage time among clients
Flexibility and ability to bounce between projects quickly

Additional Information:

To meet the clearance requirements for this opportunity, candidates must be authorized to work in the United States.
All candidates will be subject to a complete background check to include, but are not limited to Criminal History, Education Verification, Professional Certification Verification, Verification of Previous Employment, and Credit History.
Public Trust background investigations can take approximately four to eight weeks and require fingerprinting.

Other Information:

The salary for this position is $40,000 - $50,000 annually
For information on SFI's benefits please visit
This is a full-time W2 position.
Please no agencies, third parties, or corp-to-corp.
Spatial Front Inc. is an Equal-opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Spatial Front Inc. participates in E-Verify.

Salary Description

$40,000 - $50,000

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