IT Support Technician - Washington, United States - Tecknomic

Tecknomic Washington, United States

2 weeks ago

Description

Tecknomic is searching for IT Support Technician professionals for upcoming long-term projects with the Baltimore County Public School System (BCPSS). These are full-time, onsite positions with Tecknomic and the project is with BCPSS. This role is expected to become available after mid-February.

Please note that candidates will need to provide proof of Covid-19 vaccination, if offered the role.

Deadline to submit your application: February 5th, 2024

What we bring:

• Health, Dental and Vision Benefits

• Life, AD&D, Short Term Disability and Long Term Disability paid 100% by the company

• Time off: Public Holidays, Vacation Days & Sick Days

• 401K

The ideal candidate must possess the following:

Responsibilities:

Communicate effectively with all levels of customers including administrators, staff, students and vendors
Installs and supports new devices along with accompanying software (these devices can include computers, tablets, projectors, document cameras as examples)
Coordinates the repair of student and teacher laptop computers including performing diagnostic repair procedures
Installs and configures supported device operating systems
Performs routine diagnostics and maintenance with multiple operating systems
Installs and configures applications and other supported software packages
Tests new releases for supported systems
Performs network support and troubleshooting duties
Provides consultation and/or training to teachers, staff and students on the operation of technology equipment and software packages
Troubleshoots hardware and software issues
Assists teachers with resolving device related problems
Integrates knowledge and skills from a range of technologies to address work assignments and problems of moderate complexity
Coordinates with vendors when necessary
Participates as team member on small and/or large projects
Records activities in the work order system
Updates/Creates internal supported system documentation

Required Skills:

Associates Degree in a related technology area
Minimum of three (3) years' experience installing, upgrading, troubleshooting and maintaining device software
Knowledge of Windows and Apple hardware and software platforms
Ability to perform technical tasks with minimal supervision
Must be able to follow oral and written directions
Any equivalent combination of experience and training, which provides the required knowledge, skills and abilities will be considered.
Must have own transportation and valid driver's license (Required license must be maintained throughout employment in this position)
Ability to lift 50 pounds and climb a ladder

Desired Skills:

Possess certifications such as CompTIA, A+ certification, HP Certification, other hardware vendor specific certifications.

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