IT Support Technician II - Washington, United States - General Dynamics Information Technology

General Dynamics Information Technology Washington, United States

1 week ago

General Dynamics Information Technology background

Description

Req ID:
RQ171927

Type of Requisition:
Regular

Clearance Level Must Be Able to Obtain: None

Job Family:
Help Desk

Skills:
Help Desk Support,Information Technology (IT) Support,Remote Tools,Service Level Agreement (SLA)

Experience:
5 + years of related experience

US Citizenship Required:
Yes

Job Description:
The world of investing is fascinating yet complex.

While hundreds of first -time investors are turning to the markets to help pay for their homes, send their children to college and secure their futures the mission of the Securities and Exchange Commission (SEC) is becoming all the more vital.

GDIT is excited to support the SEC in as it seeks to protect investors, maintain fair, orderly, and efficient markets, and facilitate capital formation.

The SEC ISS program is a comprehensive IT program charged with operating, managing, and advancing the SEC's IT infrastructure.

Our dynamic program team of IT leaders and large and small business partners is seeking bright, energetic and talented individuals to join us as we bring our innovative IT Service Delivery solutions to SEC.

Currently, we are seeking an IT Support Technician.

The selected candidate must have US Citizenship (without any dual citizenships) and be able to obtain a Public Trust Suitability clearance, per contract requirements.

Task and responsibilities in this role include, but are not limited to the following:

Performs day-to-day activities required to provide technical phone support to end users comprising of 6,000 – 8,000 users.

Providing end-user software and hardware troubleshooting and support

Applying basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.

Applying knowledge of network configuration and troubleshooting techniques such as TCP/IP, WINS, DHCP and DNS within Windows- 7 operating system and Windows 10 and MACs to resolve customer workstation issues.

Applying basic troubleshooting skills to identify and resolve network printing issues and protocols issues related to network printing in windows 7 & 10 print server environment to include multi-function printers using Web Jetadmin

Troubleshooting Apple MAC computers.

Upgrading end user computer systems ensuring no data loss.

Supporting Microsoft software packages to include Microsoft Office 2010, and other commonly used desktop related applications.

Work independently in a customer environment

Excellent communication skills to include written and verbal

Engaging engineers from multiple teams

Qualifications:
Must have a minimum of 5 years experience providing IT Hardware and Software Deployment, Troubleshooting, and Problem Resolution support to end users

Team player with good communication, organizational, and strong interpersonal skills.

Able to prioritize and drive to results with a high emphasis on quality

Experience using IT Service Management software (ServiceNow, Remedy)

Ability to life and move equipment 40lbs.+ Must be oriented to customer service and have the ability to work in front of the customers, utilizing remote tools, and through email

Desired but not required:
Microsoft Certified Help Desk Support Technician

Apple Certified Mac Technician

CompTIA A+ HDI

MCITP

MCTS
We are GDIT.

A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S.

government, defense and intelligence community.

Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation.

We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development.

Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day.

We create opportunities for our people to lead and learn simultaneously.

From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

IT Support Technician

1 week ago

Thornton Tomasetti Washington, United States

Thornton Tomasetti applies engineering and scientific principles to solve the world's challenges. An independent organization of creative thinkers and innovative doers collaborating from offices worldwide, our mission is to bring our clients' ideas to life and, in the process, la ...
IT Support Technician

5 days ago

Marathon TS Washington, United States

Marathon TS is seeking a IT Support Technician in support of a federal client in Washington, DC. · Responsibilities: · Provide 2nd level escalation support to the Tier 1 Help Desk. · Provide remote and on-site troubleshooting for hardware and software support. · Resolve Call Cent ...
IT Support Technician

5 days ago

Tecknomic Washington, United States

Tecknomic is searching for IT Support Technician professionals for upcoming long-term projects with the Baltimore County Public School System (BCPSS). These are full-time, onsite positions with Tecknomic and the project is with BCPSS. This role is expected to become available aft ...
Support Technician

5 days ago

Ageatia Global Solutions Washington, United States

Department Description · At Client, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it. We are t ...
Support Technician

5 days ago

Revive Staffing Solutions Inc Washington, United States

Job Duties: Programming of mobile and portable radios, and infrastructure (training will be provided). · Organize and pack radio kits for shipment. · Data entry into MS Excel spreadsheets and MS Word forms to include barcode scanning. · Equipment Unloading/loading of pallets. ...
Desktop Support, IT Support Technician

5 days ago

SiriusXM Washington, United States

Responsibilities: · Who We Are: · SiriusXM and its brands (Pandora, SXM Media, AdsWizz, Simplecast, and SiriusXM Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertain ...
Deskside Support Technician

5 days ago

Gridiron IT Washington, United States

Gridiron IT is seeking an Deskside Support Technician I to work onsite in Washington, DC, with the ability to obtain a public trust clearance. · Duties: · Responsible for providing service desk and desk side support to end users. · Creates, updates and closes, incident and ser ...
Helpdesk Support Technician

6 days ago

Tecknomic Washington, United States

Tecknomic is searching for Helpdesk Support Technician professionals for upcoming long-term projects with the Baltimore County Public School System (BCPSS). These are full-time, onsite positions with Tecknomic and the project is with BCPSS. This role could become available in ear ...
Desktop Support Technician

5 days ago

Inserso Washington, United States

Washington , · District Of Columbia · Full-Time · Jan 16, 2024 · Inserso is seeking to provide a Desktop Support Technician to support our DOJ OJP customer. The Desktop Support Technician will conduct site surveys; assess and document current site network configuration and use ...
IT Support Technician II

1 week ago

General Dynamics Information Technology Washington, United States

Req ID: RQ171927 · Type of Requisition: Regular · Clearance Level Must Be Able to Obtain: None · Job Family: Help Desk · Skills: · Help Desk Support,Information Technology (IT) Support,Remote Tools,Service Level Agreement (SLA) · Experience: · 5 + years of related experience · US ...
Desktop Support Technician

1 week ago

Teksouth Washington, United States

Due to the sensitive nature of this government contract, candidates must be open to working onsite 5 days a week and possess an active Secret Clearance. · Teksouth is seeking a results-driven Desktop Support Technician to support (hardware and software) a wing-level Air Force Com ...
Helpdesk Support Technician

2 weeks ago

Tecknomic Washington, United States

Tecknomic is searching for Helpdesk Support Technician professionals for upcoming long-term projects with the Baltimore County Public School System (BCPSS). These are full-time, onsite positions with Tecknomic and the project is with BCPSS. This role could become available in ear ...
Desktop Support Technician

1 week ago

Teksouth Washington, United States

Teksouth is seeking a results-driven Desktop Support Technician to support (hardware and software) a wing-level Air Force Comptroller Squadron. This individual will be responsible for troubleshooting operating system and software issues and building workstations. · Responsibiliti ...
Desktop Support Technician

5 days ago

Leidos Washington, United States

· NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, servic ...
Network Support Technician

2 weeks ago

Amentum Washington, United States

Amentum is seeking a **Network Support Technician** to join our team and support our **Washington, DC** customer. We are looking for team members who are passionate about making a difference by working on critical efforts we manage as a premier government contractor. · _We are p ...
Desktop Support Technician

2 weeks ago

Spatial Front Washington, United States

Job Type · Full-time · Description · SFI is looking for a Desktop Support Technician to work onsite at one of our government clients to provide Tier II IT support. · Must be able to work shifts between 7:00 am-6:00 pm, Monday-Friday · Location: Washington DC, OnSite Daily · Pr ...
Desktop Support Technician

2 days ago

Spatial Front Washington, United States

Job Type · Full-time · Description · SFI is looking for a Desktop Support Technician to work onsite at one of our government clients and provide Tier II IT support. · Must be available to work shifts between 7:00 am-6:00 pm, Monday-Friday · Location: Washington DC, OnSite Dai ...
Desktop Support Technician

3 days ago

Leidos Washington, United States

NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service d ...
Desktop Support Technician

3 days ago

INSPYR Solutions Washington, United States

Title: Desktop Support · Location: Washington, DC, fully onsite · Duration: 3 month contract to hire · Compensation: 22-25/hr, 45-50k on conversion · Work Requirements: Ability to obtain a public trust clearance or posses an active one · Desktop Support to support a Federal Gover ...
Desktop Support Technician

1 week ago

General Dynamics Information Technology Washington, United States

Req ID: RQ172020 · Type of Requisition: Regular · Clearance Level Must Be Able to Obtain: None · Public Trust/Other Required: NACI (T1) · Job Family: Help Desk · Skills: · Desktop Computers,Microsoft Office,Remote Support,Technical Support,Troubleshooting · Experience: · 3 + year ...