- As a member of the Help Desk team, you will provide friendly first and second level technical support to local (Washington, DC) office and remote users in the US, to ensure timely resolution of end-user issues.
- Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software.
- Perform onsite analysis, diagnosis, and resolution of complex computer problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.
- Onboarding of New Hires, equipment collection of leavers, and support local meetings.
- Assist with Project Work including office moves, integrations, secure work etc.
- Support Global IT, Infrastructure, and information security requirements, in accordance with global standards (including daily monitoring of server room and IDF closets)
- Willing to be trained to be Subject Matter Expert on various software/technology platforms.
- Have excellent customer service skills, be willing to take ownership of a ticket, and engage other departments if necessary to resolve.
- Minimum 2+ years' experience in a Level 2 Helpdesk role.
- Preferred Certifications: A+ (MSCA, MCSE and/or MTA. ITIL qualifications would be advantageous. Network+ certification a plus)
- Willingness and legal ability to obtain and maintain a Secret security clearance.
- While this role is part of a seven-person Help Desk team, there is only one member in the Washington office, so the candidate for this role must be self-sufficient to manage the site, with the support and backing of the wider Help Desk team.
- Infrequent evening/weekend/travel work may be needed with occasional visits to other US offices, as required.
- Medical, Dental, Vision, Life, AD&D, Disability and other voluntary benefits
- Flexible Spending Accounts for Medical & Childcare
- Paid Time Off, Family Leave for New Parents, Volunteer Time
- Tuition Reimbursement
- Commuter Transit (where available)
- 401k retirement savings with Company matching on employee contributions and/or qualified student loan repayments
- Fitness Reimbursement
- And other various wellness, diversity/inclusion and employee resource programs and initiatives
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IT Support Technician - Washington, United States - Thornton Tomasetti
Description
Thornton Tomasetti applies engineering and scientific principles to solve the world's challenges. An independent organization of creative thinkers and innovative doers collaborating from offices worldwide, our mission is to bring our clients' ideas to life and, in the process, lay the groundwork for a better, more resilient future. We provide support and opportunities to our employees to achieve their full potential and cultivate a rewarding career.The Role
Thornton Tomasetti is looking for an IT Support Technician who can thrive in a varied and interesting hands on-support role. This includes local and remote end-user IT support, Onboarding of New Hires, and maintenance/availability of the local IT Infrastructure. For IT professionals who like to take initiative, collaborate with a great team and accomplish things you can be proud of, this is a great place to work. We foster an open, communicative culture that empowers our teams to share knowledge and ideas across all levels and disciplines.
The IT Support Technician will need a broad technical skillset, excellent communication skills, and ability to work and collaborate with the wider IT Team across the US, Canada, UK and India. As this role requires hands-on service, the position is on-site in our Washington, DC office. We foster an open, communicative culture that empowers our teams to share knowledge and ideas across all levels and disciplines.
Responsibilities
Depending on your employment status, benefits may include:
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