- Health, Dental and Vision Benefits
- Life, AD&D, Short Term Disability and Long Term Disability paid 100% by the company
- 401K
- Installs and configures applications and other supported software packages Performs basic troubleshooting and triage of computers via remote computer access and phone
- Resolves routine issues and problems related to hardware and software Creates tickets for all problems called into the Technology Helpdesk
- Quickly escalates issues and problems that are not resolvable as necessary Assists clients with resolving device related issues via telephone support
- Helps determine technical needs of supported systems
- Participates as team member on projects Records activities in the service desk software system Updates/Creates internal supported system documentation Communicate technical issues, risks, and approaches to clients
- Performs other duties as assigned
- Possession of a high school diploma or an appropriate equivalent, plus one year of experience in an inbound call center environment Two years installing, configuring, maintaining, and trouble-shooting personal computers and related equipment, operating systems, and software applications, preferably in a large, multi-site agency.
- Experience with remote troubleshooting preferred
- Possession of a valid class C Maryland driver's license or an equivalent is required.
- Possession of A+ (Remote Technician) and Network+ certification is preferred
- Knowledge of computer operations and support Skill in installing, configuring, maintaining, and trouble-shooting personal computers and related equipment
- Skill in installing, configuring, maintaining, and trouble-shooting operating systems, software applications, and cabling components
- Skill in communicating clearly and effectively
- Ability to provide consistent quality customer service
- Ability to maintain confidential information
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Helpdesk Support Technician - Washington, United States - Tecknomic
Description
Tecknomic is searching for Helpdesk Support Technician professionals for upcoming long-term projects with the Baltimore County Public School System (BCPSS).
Please note that candidates will need to provide proof of Covid-19 vaccination, if offered the role.
Deadline to submit your application:
February 29th, 2024
What we bring:
Time off:
Public Holidays, Vacation Days & Sick Days
Responsibilities:
Communicates with all levels of customers
Required Skills:
Desired Skills:
Skill in establishing and maintaining effective working relationships
Skill in effectively prioritizing assignments and tasks