Desktop Support Technician - Washington, United States - Teksouth

Teksouth Washington, United States

4 weeks ago

Technology / Internet

Description

Due to the sensitive nature of this government contract, candidates must be open to working onsite 5 days a week and possess an active Secret Clearance.

Teksouth is seeking a results-driven Desktop Support Technician to support (hardware and software) a wing-level Air Force Comptroller Squadron. This individual will be responsible for troubleshooting operating system and software issues and building workstations.

Responsibilities

Bachelor's Degree or equivalent work experience
Secret Clearance required
Respond to and resolve hardware issues associated with workstations, coordinating with other organizations or vendors for final resolution if needed.
Respond to and resolve software issues associated with the OS and applications running on the workstations. Troubleshoot problems with the OS, including drivers for the hardware components, and ensure the OS has all the latest security patches.
Collaborate with the network support group to resolve network connectivity issues.
Respond to and resolve hardware and communication issues with the video teleconferencing (VTC) equipment, coordinating with other organizations and/or vendors for the final resolution.
Respond to and resolve specialized hardware and software issues specific to the customer site.

*Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

Qualifications

5+ years of experience providing desktop and network support to large organizations.
A current certification from the list below (only one is required): GSEC, Security+ CE, SSCP, CCNA-Security
Must have experience with loading software and setting up hardware devices.
Experience troubleshooting network and desktop issues required.
Ability to configure and troubleshoot video teleconference (VTC) connections.
Ability to load, update, and troubleshoot drivers.
Ability to professionally interact with employees and vendors.

Teksouth is an employee-owned company. We offer a competitive salary and benefits package, including medical, dental, and vision insurance, a 401(k) match, and paid time off.

Teksouth values and engages the diversity of its teammates, customers, and business partners.

EOE race/color/sex/sexual orientation/gender identity/disability/vet

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