Jobs

    Desktop & Client Support Technician - Washington, United States - Tandym Group

    Tandym Group
    Tandym Group Washington, United States

    2 weeks ago

    Tandym Group background
    Description
    A globally recognized media organization in Washington, D.C. is currently seeking a new Desktop & Client Support Technician for a Tier II position with their team.


    The schedule would be Monday to Thursday (12pm to 9pm) and Sunday (6am to 3pm) with Fridays & Saturdays being off.

    Responsibilities:

    The Desktop & Client Support Technician will: Monitor ticket queue and other support channels and respond accordingly Troubleshoot hardware and software issues onsite and remotely Assist with equipment setups and moves Handle computer imaging and configuration Log, update and follow up on support requests in ticketing system Ensure support meets the customer requirements as defined in the Service Level Agreements Assist other groups in Technology with tasks required onsite Assist with technical projects, including planning, implementing, assisting in the installation and setup of software products and hardware and other duties as assigned Communicate any escalation of issues and/or feedback to proper management.


    Perform other duties, as needed Qualifications:
    Experience in a Help Desk / Desktop Support environment Basic understanding of networks Experience with supporting mobile devices (iOS and Android)

    Experience working with Microsoft Office 365, Windows and Mac environments Solid problem solving and time management skills Great interpersonal skills Excellent communication skills (written and verbal) Strong attention to detail Highly organized Desired Skills:
    Associate's and/or Bachelor's Degree Okta, Dropbox, Zoom, Slack experience
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