Executive / VIP Desktop Support Technician - Washington, United States - SAIC

SAIC Washington, United States

2 weeks ago

Description

This position is located in Washington, DC at the Department of Transportation Headquarters' Building. SAIC is looking for an Executive / VIP Desktop Support Technician to provide day-to-day process and technical support to Political Appointees, Senior Executives, and their Administrative Assistants. This role requires a very high level of technical proficiency and requires an individual with executive presence and strong communication skills. The team member must quickly and effectively diagnose and resolve issues related to PCs/ Laptops, mobile devices (iPhones, iPads, 2-in-1 laptops), software application, telecommunication issues and local network issues. The team member will perform general IT maintenance tasks and resolve moderate complex problems immediately; if needed, more complex IT issues will be escalated to a higher level of support. As needed, the team member will also recommend hardware and software solutions, including new product acquisitions and upgrades. He/she may conduct training programs designed to educate organization's computer users about basic and specialized applications. The work is performed in a Microsoft Windows environment. The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment. Must have strong customer service skills and be able to multitask between hardware and software solutions. We are looking for exceptional organization skills, scheduling, and the ability to coordinate with different teams for a solution. Strong skills with imaging machines and troubleshooting during the image process are a plus.

Job Role Specific Requirements:

The support will range from simple to complex system issues and may include VIP support requirements.

The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment.

Must have strong customer service skills and be able to multitask between hardware and software solutions.

We are looking for exceptional organization skills, scheduling, and the ability to document processes.

Strong skills with imaging machines and troubleshooting during the image process are a plus.

Customer service and communication skills

Troubleshooting Microsoft Windows 10 (mid-level)

Installation and configuration of new machines in a Windows environment (mid-level)

Smart cards / PIV cards (general knowledge)

Experience with Office 365, VPN, Active Directory, Thin Client

Provide Remote Tool Support

Conference Room / VTC Setups

The team member will perform the following:

Customer service and interaction

Advanced troubleshooting and resolution

Imaging new machines

Deployment of new machines

New software installation

Qualifications

Qualifications and Education Requirements

Must possess a High School Diploma and 3 years of Tier 2 desk side support experience. Diploma may be substituted with 4 additional years of related experience.

Top Qualifications, Skills, Experience or Certifications:

Customer service and communication skills

Troubleshooting Microsoft Windows 10 (mid-level)

Installation and configuration of new machines in a Windows environment (mid-level)

Smart cards / PIV cards (general knowledge).

Experience with Office 365, VPN, Active Directory

Provide Remote Tool Support

Conference Room / VTC Setups

Wireless Troubleshooting/iPhones and iPads

Skills Preferred:

Familiarity with Service Now

Ability to work in a fast-paced environment

ServiceNow Asset and Incident Module (user-based knowledge)

Bomgar

MAC Troubleshooting

Outage Awareness/Management experience

Additional Notes

Successful candidate will be in an ON-CALL Rotation for nights and weekends. Must be flexible to work rotating shifts, see the shift times below:

7 AM 4 PM

8 AM - 5 PM

9 AM - 6 PM

10 PM - 7 PM

Note: Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust.

Target salary range: $50,001 - $75,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. REQNUMBER:

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

IT Support Technician

1 week ago

Marathon TS Washington, United States

Marathon TS is seeking a IT Support Technician in support of a federal client in Washington, DC. · Responsibilities: · Provide 2nd level escalation support to the Tier 1 Help Desk. · Provide remote and on-site troubleshooting for hardware and software support. · Resolve Call Cen ...
IT Support Technician

2 days ago

Office of the Chief Financial Officer Washington, United States

Government of the District of Columbia · Office of the Chief Financial Officer (OCFO) · IT Support Technician · $49, $70,595.00 · The Office of the Chief Financial Officer (OCFO) whose mission is to enhance the fiscal and financial stability, accountability and integrity of the G ...
IT Support Technician

1 week ago

Tecknomic Washington, United States

Tecknomic is searching for IT Support Technician professionals for upcoming long-term projects with the Baltimore County Public School System (BCPSS). These are full-time, onsite positions with Tecknomic and the project is with BCPSS. This role is expected to become available aft ...
IT Support Technician

1 day ago

Thornton Tomasetti Washington, United States

Thornton Tomasetti applies engineering and scientific principles to solve the world's challenges. An independent organization of creative thinkers and innovative doers collaborating from offices worldwide, our mission is to bring our clients' ideas to life and, in the process, la ...
IT Support Technician

3 weeks ago

General Dynamics Washington, United States

Responsibilities for this Position · Location: USA DC Washington - 100 F St NE (DCC087) · Full Part/Time: Full time · Job Req: RQ171927 · Type of Requisition: · Pipeline · Clearance Level Must Currently Possess: · None · Clearance Level Must Be Able to Obtain: · None ...
Support Technician

1 week ago

Ageatia Global Solutions Washington, United States

Department Description · At Client, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it. We are t ...
Support Technician

2 weeks ago

Ageatia Global Solutions Washington, United States

Job Duties: Programming of mobile and portable radios, and infrastructure (training will be provided). · Organize and pack radio kits for shipment. · Data entry into MS Excel spreadsheets and MS Word forms to include barcode scanning. · Equipment Unloading/loading of pallets. · P ...
IT Support Technician

2 days ago

Office of the Chief Financial Officer, Washington, DC Washington, United States

Salary: $49, $70,595.00 Annually · Location : Washington, DC · Job Type: Full-Time · Job Number: 23-IT-OCIO-0008 · Department: Office of the Chief Information Officer · Opening Date: 03/14/2023 · Closing Date: Continuous · Job Details · SERVICING PERSONNEL OFFICE/UNIT: Off ...
Desktop Support Technician

5 days ago

eTeam Washington, United States

Position: Desktop Support Tech · Location: Washington, DC · Duration: 6 Month contract to hire on W2 · Pay rate: $20/hr. on W2 · Responsibilities · Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, i ...
Desktop Support Technician

6 days ago

INSPYR Solutions Washington, United States

Title: Desktop Support · Location: Washington, DC, fully onsite · Duration: 3 month contract to hire · Compensation: 22-25/hr, 45-50k on conversion · Work Requirements: Ability to obtain a public trust clearance or posses an active one · Desktop Support to support a Federal Gover ...
Desktop & Client Support Technician

3 weeks ago

Tandym Group Washington, United States

A globally recognized media organization in Washington, D.C. is currently seeking a new Desktop & Client Support Technician for a Tier II position with their team. ***The schedule would be Monday to Thursday (12pm to 9pm) and Sunday (6am to 3pm) with Fridays & Saturdays being off ...
Customer Support Technician

5 days ago

MetroStar Corporation Washington, United States

As Customer Support Technician, you'll provide Tier 1- 3 on-site technical Support via Desk side, Phone, and Email for the Department of State. If you want to join a company that values great communication skills, the ability to learn new business and software applications to sup ...
Helpdesk Support Technician

5 days ago

Tecknomic Washington, United States

Tecknomic is searching for Helpdesk Support Technician professionals for upcoming long-term projects with the Baltimore County Public School System (BCPSS). These are full-time, onsite positions with Tecknomic and the project is with BCPSS. This role could become available in ear ...
Program Support Technician

2 weeks ago

NuAxis Innovations Washington, United States

Program Support Technician · Location Washington, DC · # of openings 1 · Salary Range (Min-Max) 00 · We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. · Technology is our Passion. People are our Purpose. · We know t ...
Desktop Support Technician

2 weeks ago

Leidos Washington, United States

· NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, servic ...
Sr. Customer Support Technician

2 days ago

MetroStar Systems Washington, United States

As Sr. Customer Support Technician, youll provide Tier 1- 3 on-site technical Support via Desk side, Phone, and Email for our high profile government customer. If you want to join a company that values great communication skills, the ability to lear Support Technician, Technician ...
Training Technician Supporting the ATF

2 days ago

FSA Federal Washington, United States

: · Be a part of the nationwide law enforcement initiative that removes the tools of crime from criminal organizations, depriving wrongdoers of proceeds from their crime and impacting the infrastructure of criminal enterprises. · FSA Federal (FSA) is focused on delivering unsur ...
Personnel Security Support Technician

1 week ago

C2 Essentials Washington, United States

This Statement of Work (SOW) details the efforts required of the Naval Sea Systems Command (NAVSEA) Headquarters (HQ), Personnel Security (PERSEC) Support Technician - Contractor (hereafter referred to as the PERSEC Contractor). In general, the Contractor is responsible for provi ...
Support Technician

3 weeks ago

FLASH Technology Group Washington, United States

TS/SCI with Polygraph required. · DAYS M-F 8 Hour shifts between the Hours of 6am - 6pm. · Troubleshoot, install, and support the configuration of hardware devices CONUS and OCONUS. Includes workstations, monitors, printers, peripherals, servers, network equipment, cables labeli ...
Tier 2 IT Support Technician

2 days ago

Amentum Washington, United States

Amentum is seeking **Tier 2** **IT Support Technicians** to join our team and support our **Washington, DC** customer. We are looking for team members who are passionate about making a difference by working on critical efforts we manage as a premier government contractor. · _We ...