Deskside Support Technician - Washington, United States - Gridiron IT

Gridiron IT Washington, United States

2 weeks ago

Description

Gridiron IT is seeking an Deskside Support Technician I to work onsite in Washington, DC, with the ability to obtain a public trust clearance.

Duties:
Responsible for providing service desk and desk side support to end users.

Creates, updates and closes, incident and service requests with the IT service management system.

Escalates complex problems to level 2 and/or level 3 It support Technicians.

Adheres to IT Processes and SOPs.

Experience:

Must have a minimum of 1 year of experience providing desk side and/or service desk IT support, specializing in troubleshooting end-user issues with hardware and software.

Must have a broad base of knowledge and be fluent in multiple IT disciplines such as computing, computer workstations, computer hardware and software, productivity tools, applications and networking.

CompTIA A+ certification may be substituted for 1 year experience.

Gridiron IT Solutions is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.

Gridiron IT is a Women Owned Small Business (WOSB) company specializing in IT Infrastructure, Cyber & Cloud Security, Software Development, and Enterprise Support.

Gridiron is an Inc recipient and Washington Business Journal Fastest Growing Companies in the Greater Washington Area for 2022. Gridiron offers a competitive benefits package to include medical, dental, vision, 401(k), life insurance, disability insurance, and pet insurance.

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