Jobs

    Desktop Support Technician - Washington, United States - Spatial Front

    Spatial Front
    Spatial Front Washington, United States

    3 weeks ago

    Default job background
    Description

    Job Type

    Full-time

    Description

    SFI is looking for a Desktop Support Technician to work onsite at one of our government clients and provide Tier II IT support.

    Must be available to work shifts between 7:00 am-6:00 pm, Monday-Friday

    Location: Washington DC, OnSite Daily

    Primary Responsibilities:

    • Provide advanced desktop support troubleshooting for escalated issues.
    • Image and reimage PCs, laptops, tablets, and mobile devices.
    • Perform staging of devices including OS install, renaming computers, joining Domains, installing software as requested in the ticket, and profiling to cache credentials.
    • Resolve desktop support issues escalated from the Tier 1 Service Desk
    • Create tickets in Service Now and handle Walk-Ins
    • Resolve configuration issues and troubleshoot PCs, laptops, mobile devices, and tablet
    • Imaging and reimaging of PCs/laptops
    • Staging PCs, laptops, tablets, and mobile devices
    • Provide break/fix support to Government equipment
    • Handle Walk-ins
    • Install specialty, supported software not packaged in SCCM
    • Move equipment, connect end-user devices, and remove equipment from the network as needed
    • Add new accessories to and upgrade existing equipment
    • Order parts to repair equipment, as approved by the Government, and perform break/fix on equipment
    • Assess and troubleshoot printer issues and forward issues to vendors as needed
    • Be the primary interface with vendors where the Government has a maintenance agreement
    • Verify and inventory assets
    • Thoroughly document troubleshooting, resolution, and escalation information
    Requirements
    • At least 2 years of relevant experience
    • Must be able to work a shift between 7 AM - 6 PM M-F (Eastern Time)
    • Proficient with Microsoft Windows, Active Directory
    • Ability to quickly diagnose and troubleshoot issues with customer equipment
    • Ability to install hardware components and peripherals
    • Candidates must be able to pass a US Public Trust background check for badging and to access client systems.
    Desired Skills & Qualifications:
    • Ability to interact at all levels of management internally, and with customers and suppliers
    • Superior communication skills, both verbal and written
    • Excellent follow-through
    • Professional appearance
    • Takes initiative and doesn't need constant instruction
    • Must be able to multi-task and manage time among clients
    • Flexibility and ability to bounce between projects quickly
    Additional Information:
    • To meet the clearance requirements for this opportunity, candidates must be authorized to work in the United States.
    • All candidates will be subject to a complete background check to include, but are not limited to Criminal History, Education Verification, Professional Certification Verification, Verification of Previous Employment, and Credit History.
    • Public Trust background investigations can take approximately four to eight weeks and require fingerprinting.
    Other Information:
    • The salary for this position is $40,000 - $50,000 annually
    • For information on SFI's benefits please visit
    • This is a full-time W2 position.
    • Please no agencies, third parties, or corp-to-corp.
    • Spatial Front Inc. is an Equal-opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    • Spatial Front Inc. participates in E-Verify.
    Salary Description

    $40,000 - $50,000
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