IT Support Technician II - Washington, United States - General Dynamics Information Technology

General Dynamics Information Technology Washington, United States

4 weeks ago

General Dynamics Information Technology background

Description

Req ID: RQ171927

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: None

Job Family: Help Desk

Skills:

Help Desk Support,Information Technology (IT) Support,Remote Tools,Service Level Agreement (SLA)

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

The world of investing is fascinating yet complex. While hundreds of first -time investors are turning to the markets to help pay for their homes, send their children to college and secure their futures the mission of the Securities and Exchange Commission (SEC) is becoming all the more vital. GDIT is excited to support the SEC in as it seeks to protect investors, maintain fair, orderly, and efficient markets, and facilitate capital formation.

The SEC ISS program is a comprehensive IT program charged with operating, managing, and advancing the SECs IT infrastructure. Our dynamic program team of IT leaders and large and small business partners is seeking bright, energetic and talented individuals to join us as we bring our innovative IT Service Delivery solutions to SEC. Currently, we are seeking an IT Support Technician. The selected candidate must have US Citizenship (without any dual citizenships) and be able to obtain a Public Trust Suitability clearance, per contract requirements.

Task and responsibilities in this role include, but are not limited to the following:

Performs day-to-day activities required to provide technical phone support to end users comprising of 6,000 8,000 users.

Providing end-user software and hardware troubleshooting and support

Applying basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.

Applying knowledge of network configuration and troubleshooting techniques such as TCP/IP, WINS, DHCP and DNS within Windows- 7 operating system and Windows 10 and MACs to resolve customer workstation issues.

Applying basic troubleshooting skills to identify and resolve network printing issues and protocols issues related to network printing in windows 7 & 10 print server environment to include multi-function printers using Web Jetadmin

Troubleshooting Apple MAC computers.

Upgrading end user computer systems ensuring no data loss.

Supporting Microsoft software packages to include Microsoft Office 2010, and other commonly used desktop related applications.

Work independently in a customer environment

Excellent communication skills to include written and verbal

Engaging engineers from multiple teams

Qualifications:

Must have a minimum of 5 years experience providing IT Hardware and Software Deployment, Troubleshooting, and Problem Resolution support to end users

Team player with good communication, organizational, and strong interpersonal skills.

Able to prioritize and drive to results with a high emphasis on quality

Experience using IT Service Management software (ServiceNow, Remedy)

Ability to life and move equipment 40lbs.+ Must be oriented to customer service and have the ability to work in front of the customers, utilizing remote tools, and through email

Desired but not required:

Microsoft Certified Help Desk Support Technician

Apple Certified Mac Technician

CompTIA A+ HDI

MCITP

MCTS

The likely hourly rate for this position is between $ $36.70. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nations most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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