Jobs
>
Phoenix

    Assistant Service Manager - Phoenix, United States - Pep Boys

    Pep Boys
    Pep Boys Phoenix, United States

    5 days ago

    Default job background
    Description

    ****

    **Assistant Service Manager**

    **Assistant Service Manager**

    **Requisition ID:**

    **Category:** Stores

    **Overview**

    Pep Boys is driven by its customer promise, We go further to help you go farther. Founded 100 years ago by military veterans, generations of drivers have counted on Pep Boys ASE-certified Pros to service their vehicles. With a national network of nearly 1,000 locations in 35 states and Puerto Rico, and 27distribution centers, Pep Boys employs more than 8,000 people. Over 7 million vehicles pass through Pep Boys bays each year, and our commitment to being the ONE our communities count on is demonstrated through our exceptional customer experience and support of the critical technical training initiatives needed to close Americas skills gap. For more information, visit .

    **Position Summary**

    Support the service and tire team under the direction of the Manager, Store Service. Assist in driving sales across service labor, parts, tires, and fleet business and you provide essential selling and task support by partnering with management to make certain that the service repair business is organized, store operations are running efficiently, and shop productivity is maintained to company standards.

    **Duties & Responsibilities**

    Under the direction of the Store Manager of Service, assists in various aspects of customer care, work order and register assistance, facility maintenance, and merchandising activities, including tire related stocking. Ensure that service equipment is in proper working order and housekeeping standards are followed according to SSC direction and instruction.

    Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics, cash, credit, check, refund and return policies and purchase for re-sale parts (OP) procurement and vendor payment practices.

    Work with the management team to react to customer service issues, customer complaints, and/or business opportunities.

    Drives sales goals for the service center operation, both through personal engagement with customers and by observing and coaching the advisors on their customer interactions.

    Assist the Store Manager of Service in training and coaching service selling associates on Pep Boys Customer Care Process, Courtesy Vehicle Inspections (CVIs), and general operation of store systems. Performs CVIs and other service-related tasks as qualified and directed.

    Assist in monitoring the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Help with the day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs through associate observations.

    Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.

    Effectively communicates with all store associates, management, and customers.

    In the absence of any management, the Assistant Service Manager will act as the primary supervisor for the store staff, observing and coordinating operational activities.

    Key holder and responsible for basic and detailed opening and closing responsibilities.

    Maintain an organized and neat shop.

    Adhere to all company policies, procedures, safety and environmental rules.

    Other duties as assigned.

    **Knowledge, Skills, and Abilities**

    High school diploma or equivalent required.

    One year of experience in automotive service environment.

    One year of automotive service sales experience preferred.

    Valid Drivers License .

    Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.

    Acted as a work lead or supervisor previously.

    Ability to exercise judgement and to work independently.

    Strong customer service skills.

    Ability to handle difficult customer situations.

    Comfortable utilizing up-sell techniques.

    Strong cash handling skills, including the use of POS systems.

    Strong verbal communication skills.

    Demonstrated consistency, accuracy and follow-through.

    Ability to work Days, Nights, Holidays and Weekends.

    **Physical Demands/Work Environment**

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

    **Physical Demands**

    Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.

    Frequent standing and walking for long periods of time.

    Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.

    Climb up and down ladders to retrieve and stock merchandise.

    Communicate effectively in person, by telephone, or by using telecommunications equipment.

    Enters and locates information on computer.

    Presents information to small and large groups.

    Visually verifies information, often in small print.

    Safely operates a motor vehicle.

  • Naumann Hobbs Material Handling Corp II.

    Service Manager

    13 hours ago

    Naumann Hobbs Material Handling Corp II. Phoenix, United States

    **The Service Manger** **will be required to perform these tasks as the core of their job responsibilities along with other associated support tasks to the operational functions of the business. This manager will be accountable for their team's revenue and performance and report ...

  • Naumann Hobbs Material Handling Corp II.

    Service Manager

    1 week ago

    Naumann Hobbs Material Handling Corp II. Phoenix, United States

    **TransWest Mobile Truck Repair is looking for YOU to fill our Team Service Manager position in Phoenix TX (43rd Street & Broadway)** · **TransWest Mobile Truck Repair has been in business since 2009 and we are a leader in mobile fleet maintenance.** · **The Team Service Manger * ...

  • Abrazo Health

    Imaging Services Manager

    5 days ago

    Abrazo Health Phoenix, United States

    **Imaging Services Manager for Biltmore Cardio Phoenix** · Job Details · **SUMMARY**: · Under general direction, plans, organizes, directs and manages the operation of TPR Imaging Services Department. · - Develops, implements and evaluates goals, objectives, policies, and procedu ...

  • Goodwill of Central & Northern Arizona

    Customer Service Manager

    6 days ago

    Goodwill of Central & Northern Arizona Phoenix, United States

    18631 N. 19th Ave Phoenix Arizona, 85027, · Position Description**: · Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Directs all aspects ...

  • Legacy Traditional Schools

    Food Service Manager

    1 day ago

    Legacy Traditional Schools Phoenix, United States

    _**Ignite your desire to be the best **_ · Imagine an energy so positive, so powerful, it ignites your desire to be the best, inspires you to bring out the best in others, and fuels your aspiration to do the best work of your career. · At Legacy Traditional Schools we do things a ...

  • Adobe Care And Wellness LLC

    Member Services Manager

    4 days ago

    Adobe Care And Wellness LLC Phoenix, United States

    **ABOUT ADOBE** · **Adobe Population Health** (**APH**) is a women-owned health solutions company founded in 2018 and committed to **positively impacting the lives we touch**. The company has a culture of inclusivity and human kindness, based in Phoenix, AZ, with satellite locati ...

  • Maricopa County

    Records Services Manager

    1 day ago

    Maricopa County Phoenix, United States

    Posting Date · 04/15/24 · Application Deadline · 04/19/24 · Pay Range · Full Range: $78,500 - $127,000 annually · Job Type · Unclassified · Department · Public Health · About the Position · Are you looking for a position that will take advantage of your knowledge of public health ...

  • AAMCO Transmissions and Total Car Care

    Automotive Service Manager

    6 days ago

    AAMCO Transmissions and Total Car Care Maricopa, United States

    **JOB TITLE**: Center Sales Manager · **SUMMARY**: · Provides quality customer service to customers through the proper usage of all sales procedures. Answers telephone and sets up appointment times for customers, utilizing Telephone Procedures. · **ESSENTIAL DUTIES AND RESPONSIBI ...

  • DAIKIN COMFORT TECHNOLOGIES DIST INC

    Technical Service Manager

    4 days ago

    DAIKIN COMFORT TECHNOLOGIES DIST INC Phoenix, United States

    May include: · - Provide support for dealers/contractors to resolve technical issues · - Early Warning System / Proactive Field Intelligence / Technical Support / Reliability Investigation · - Gathering the Voice of the Customer, monitoring for early signs of quality issues throu ...

  • Oshkosh Corporation

    Airport Services Manager

    5 days ago

    Oshkosh Corporation Phoenix, United States

    **About Oshkosh AeroTech, an Oshkosh company** · **Oshkosh AeroTech is a leading provider of aviation ground support products, gate equipment and airport services to commercial airlines, airports, air-freight carriers, ground handling and military customers. Oshkosh AeroTech offe ...

  • TEEMA Solutions

    Customer Service Manager

    1 day ago

    TEEMA Solutions Phoenix, United States

    **Location**: Phoenix, AZ (In-office position) · **Salary**: $28/hr · **Contract Duration**: Up to 2 years · **About Us**: TEEMA is currently seeking an Experienced Customer Service Manager to join our team in Phoenix. · **Responsibilities**: · - Actively participate in the inter ...

  • Grand Canyon Education

    Student Services Manager

    13 hours ago

    Grand Canyon Education Phoenix, United States

    Come Grow With Us · Grand Canyon Education (GCE) is a rapidly growing educational service company that has long been an industry leader in providing educational, operational, and technological support services to the post-secondary education sector. Formerly part of Grand Canyon ...

  • Infinite Computing Systems

    Customer Service Manager

    1 day ago

    Infinite Computing Systems Phoenix, United States

    **Job Type**: Contract · Pay: $ $27.00 per hour · Expected hours: 40 per week · **Benefits**: · - Paid time off · Shift: · - Morning shift · Weekly day range: · - Monday to Friday · **Education**: · - Associate (required) · **Experience**: · - Customer service: 6 years (required) ...

  • STERIS

    Region Manager, Specialty Services

    5 days ago

    STERIS Phoenix, United States

    At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. · **Position Summary**: · Manages the overall chamber cleaning operations in their assigned Region (11+ Western ...

  • Printing Industries Association Inc.

    Customer Service Project Manager

    13 hours ago

    Printing Industries Association Inc. Phoenix, United States

    Company is locally owned and nationally recognized for planning, production, and execution of a wide variety of unique and exciting printed visual communications. Since 1979, we have been providing customers with the highest quality deliverables delivered with great customer serv ...

  • Thomas Cuisine

    Patient Services Manager-healthcare

    1 week ago

    Thomas Cuisine Phoenix, United States

    **Who We Are** · Founded in 1986, Thomas Cuisine is an award-winning, privately held contract food service company. We advocate the healing power of whole foods and believe in preparing scratch-made cuisine fresh each day. Every Thomas Cuisine team member is an ambassador, carryi ...

  • STERIS

    Project Manager, Implementation Services

    6 days ago

    STERIS Phoenix, United States

    At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. · **Position Summary**: · Successfully implement SPM products and support customer education. Contribute to the ...

  • PROformanceOM

    Food Services Purchasing Manager

    4 days ago

    PROformanceOM Phoenix, United States

    It's as simple as this: _**Work Hard, Get Results, and Get Rewarded.**_ · PROformance offers a unique and supportive culture with a long history of 'OM' Open Market stores, that deliver the best value and best service available. · We are currently seeking an experienced Procureme ...

  • Hughes Fire Equipment

    Service Technician Branch Manager

    6 days ago

    Hughes Fire Equipment Phoenix, United States

    **We offer Competitive Wages, 401k, Employee Profit Sharing, Health Insurance, and Paid Vacation/Holidays/Sick Time, Quarterly Bonuses, and Continuing Education Opportunities.** · *** · Hughes Fire Equipment, Inc. Phoenix facility is currently accepting resumes for the position o ...

  • CR&R Inc.

    Customer Service Account Manager

    5 days ago

    CR&R Inc. Phoenix, United States

    **Haulaway Storage Containers is a subsidiary of CR&R Incorporated. **Our commitment to service goes back to 1968, when we were the first to offer temporary portable storage containers to the construction industry. · **Haulaway Storage Containers **has service centers throughout ...