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    Customer Service Specialist - Scottsdale, United States - Ccmcnet

    Ccmcnet
    Ccmcnet Scottsdale, United States

    1 week ago

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    Description

    **CCMC currently has a Customer Service Specialist position in Scottsdale, AZ**

    The Customer Service Specialist provides inbound customer assistance via customer service hotline and email correspondence. Minimum of 20 hours, maximum of 25 hours per week. Provides support to reception and accounts receivable teams

    Primarily responsible for providing outstanding Customer Service to all internal and external CCMC customers; fielding all inbound Customer Service calls and providing effective assistance to homeowners with questions or concerns regarding billing, dues, fees, address changes, general account maintenance and other issues; acting as primary back-up to Reception including greeting visitors, operating company switchboard, and other essential functions; providing general administrative support to the Account Receivable Team include making copies, faxing, postage, filing, and other support-related duties as identified; may be responsible for light data entry; developing and maintaining superior knowledge and understanding of Account; receivable policies and procedures to more effectively and efficiently resolve customer issues and provide support to the Account Receivable Team.

    The ideal candidate will quality customer service to internal and external CCMC customers; quickly process complex information and respond appropriately; troubleshoot and problem solve accounts receivable and collections issues; effectively multi-task; communicate effectively both orally and in writing; establish and maintain effective working relationships with community managers, customers and staff; possess a thorough understanding of and commitment to customer care; a minimum of one year Customer Service experience; competent data entry skills and 10 key by touch; maintain Excel spreadsheets and utilize common computer tools and office equipment. Knowledge of the operations of homeowner associations is preferred.

    If you are interested in this position, please submit your resume to Melissa McCoy at

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