Customer Service Supply Specialist - Mesa, United States - FlexTG

FlexTG

Verified Company

Mesa, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Flex Technology Group is the nation's premier Managed Print Solutions provider, delivering unparalleled services to businesses across various industries for over 14 years.

With a strong focus on customer satisfaction, we offer fully integrated national managed programs for document technology, serving medium to large enterprises throughout the United States, Canada, and Puerto Rico.

As a
Supply Specialist at Flex Technology Group, you'll play a crucial role in meeting customer needs by efficiently processing orders and providing exceptional service. You'll handle inquiries, manage orders from various platforms, and ensure timely delivery of supplies. This position demands excellent communication skills, problemsolving abilities, and a strong commitment to customer satisfaction.

Essential Functions and Responsibilities:

Receive and process orders from multiple platforms promptly
Enter orders accurately using various computer and software programs
Quote shipping charges and manage shipping logistics
Conduct research and follow up on inquiries as needed
Collaborate with internal teams and external partners to expedite order fulfillment
Provide attentive and empathetic customer support, resolving issues effectively
Participate in ongoing training and development programs
Assist in training new hires and share knowledge with team members
Prepare reports and analyze statistics for management review
Demonstrate basic mathematical skills and attention to detail
Maintain an engaged and positive attitude towards company culture
Perform other duties as assigned

Qualifications and Experience:

High school diploma or GED required
Previous customer service/call center experience preferred (12 years)
Strong customer relation skills with excellent communication abilities
Effective time management and organizational skills
Problemsolving mindset with a proactive approach
Proficiency in MS Office (Excel, Word, Outlook)
Ability to adapt quickly to process changes and improvements
Reliable transportation required; bilingual proficiency is a plus

Benefits:

Medical, dental, vision, and 401K benefits provided
Opportunities for advancement, ongoing training, and mentoring
Competitive compensation package
Equal employment opportunity employer with a commitment to diversity and inclusion
Flex Technology Group provides equal employment opportunities to all employees and applicants for employment. The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation and related medical conditions), protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation, and training.