Customer Service Specialist - Mesa, United States - Trestle Management Group

Description

Job Title
Homeowner Assistant Team (HAT) Specialist - HOA Property Management

Make a positive change in 2024 Trestle Management Group is a growing community management company providing unsurpassed community management services to all types of homeowner associations in the greater Phoenix area.

Our team has been intentionally built to include only those individuals with extraordinary work ethic and who are personally motivated by service to others.

We are currently interviewing for a HAT team member to add to our distinguished team of client service professionals.

The HAT team member will be responsible for providing exemplary first point of contact telephone and in person greeting to homeowner clients that reside in our portfolio community associations, which may include Homeowners, Condominium, Townhome and Developer-Controlled associations.

Superior client service, written and verbal communication, and organizational skills are required.


Additional responsibilities include the following:

• Receive high volume of inbound calls to support our community managers
• Resolve high volume of homeowner inquiries, providing accurate solutions with professional communications
• Support the front desk receptionist, welcoming in person homeowner, client, and vendor visitors and in distribution of daily USPS mail
• Resolve high volume of returned mail through updating addresses and homeowner contact
• Work closely and productively with the rest of the Trestle team, including the other assistants, community managers, accounting, and operations teams
• Demonstrate flexibility in dealing with simultaneous tasks
• Maintenance of a positive attitude, patience, and tact
• Maintain punctual attendance record and dedication in working with team members to ensure service goals are met

Qualifications:

• High School Diploma or equivalent
• Prior experience in a professional office environment
• Proficiency in Microsoft Office
• Comfort and efficiency in operating a multiline phone system
• Punctual and reliable team member

Benefits:

• Health, Dental and Vision insurance with employer contribution
• PTO and holiday pay
• Retirement Plan with employer match

Salary:
from $17.50/hour;

Work Type:
Full Time; Location: Corporate-450 N Dobson Rd, Ste 20- Mesa, AZ 85201


Pay:
From $17.00 per hour


Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Inperson

Application Question(s):

• Are you proficient with Microsoft Office?
• Do you have experience with multiline phone systems?
• Willing to complete a background check?

Education:

• High school or equivalent (required)

Experience:

- prior professional office: 1 year (required)


Shift availability:

• Day Shift (required)

Ability to Commute:

• Mesa, AZ required)

Work Location:
In person