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    System Support Specialist - New York, United States - Government Tactical Solutions, LLC

    Government Tactical Solutions, LLC
    Government Tactical Solutions, LLC New York, United States

    3 weeks ago

    Default job background
    Description
    Endpoint Computing Support
    Job Summary

    3 days on site: East Building, 4th Street and Constitution Avenue NW, Washington D.C.; potential for flexibility in the future to allow additional remote work, but it will never be 100% remote
    Onsite days will be Tuesday, Wednesday, Thursday

    To be considered for this role, you will have a BS in a relevant field and 5 of relevant experience.

    Additional Info
    This position has broad set of responsibilities for work related to Tier3 support of endpoint computing.

    The general focus of the position is Enterprise Software Release Management in a multiplatform (Microsoft Windows and Mac Operating Systems) environment.

    Job Duties
    Test new versions of operating system and endpoint software for compatibility, performance optimization and deployment.
    Manage all aspects of the end-to-end release process.
    Develop and validate software release process/technical procedures.
    Develop master images and deployment procedures.
    Develop and maintain Quality Assurance (QA) checklists for software release processes.
    Work with stakeholders for software deployment/updates
    Deals with communication, preparation, and training for new releases
    Update Knowledge Management System (KMS)
    Provides management reports on release progress.
    Track software licensing
    Ensure security compliance to the supported applications and operating systems.

    Required Qualifications
    Hands-on, robust level experience with Knowledge in Microsoft, Mac OS
    Hands-on, robust level experience with technologies involved in software and operating system deployment in a large enterprise.
    Strong knowledge of Microsoft Active Directory, DHCP and endpoint performance management tools.
    Strong knowledge of endpoint security compliance and remediations

    Strong analytical and troubleshooting skills, including the ability to identify, research, and resolve simple to moderately complex technical support issues independently.

    Must be familiar with the latest hardware platforms for endpoint computing.
    Excellent customer service skills
    Self-motivated and takes initiative.
    Experience engineering support of Active Directory, DNS, and any additional Microsoft, JAMF and Ivanti
    Experience with Active Directory including AD forest migration, remediation and consolidation, as well as a strong foundation in other directory service technologies including GPO, DNS and DHCP
    Strong hands-on experience with endpoint security tools such as Microsoft Defender, McAfee and encryption technologies.

    Preferred Qualifications & Skills
    Proficient project planning and writing skills.
    (MCP) Microsoft Certified Professional or (MCSE) Microsoft Certified Solutions Expert
    MAC Genius experience
    Hands on experience designing and configuring Microsoft Windows and MAC End User technology including Antivirus, patch management and other System Administration tools
    Experience developing detailed Windows and MAC Administrative standards, design, and implementation documentation.
    Experience capacity planning, performance monitoring and maintenance.
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