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    Change Manager - San Jose, United States - Paramount Software Solutions, Inc

    Paramount Software Solutions, Inc
    Paramount Software Solutions, Inc San Jose, United States

    2 days ago

    Default job background
    Technology / Internet
    Description

    Job Title: Change Manager

    Location: San Jose, CA ( hybrid onsite)

    Duration: Long term

    What You'll Do

    • Develop and strengthen relationships, collaborating with executive sponsors, program team members, and functional partners to ensure organizational change for programs is planned and executed optimally
    • Engage with business & IT team members to ensure cross-team & multi-functional collaboration and alignment
    • Assess the magnitude of a given change and recommend the appropriate level of engagement to successfully minimize disruption and drive adoption
    • Deliver on all areas of change including end-user identification and engagement, change impacts and readiness, communications at all levels, training assessment and development, anticipating and addressing resistance, and reinforcement (additional details below)
    • Drive continuous improvement, incorporating feedback and lessons learned into updated Change and Program Management processes and tools
    • Partner with another BCM resource, the Field readiness and Enablement team, and the broader BCM team to execute the following for the Net Dollar Retention Program:

    1. Review and update all training materials created to date:

    • Sales Enablement
    • Sales forecasting
    • SLM
    • Dictionary / Glossary

    1. Support creation of new training materials:

    • Adjustment tool
    • Partner Program
    • Native CRM reporting changes

    1. Author and coordinate for review all communication to stakeholders regarding N$R program phases:

    • Data Clean-up
    • Dual reporting
    • GTM Planning kickoff
    • Release (Sales Comp Summit)
    • Post release support

    1. Revised training and communication plan:

    • Consideration of GTM planning kick-off

    1. Facilitate training of a basic understanding to:

    • SOMs
    • Sales Managers
    • Forecasting
    • RRPO team
    • Partner Managers
    • Finance (support only)
    • Romania team (support only)

    1. Develop and manage the Change Agent Network
    2. Develop and report on adoption metrics
    3. Support hyper care activities - Post Post-releaseort (office hours, communication, training materials revision )

    What you need to succeed

    • Practical experience with organizational change management, including people, process, and technology change implementations
    • Proven expertise in change principles and application, including at least 5 years of relevant experience; certification is a plus
    • Exceptional communication skills for a variety of audiences, both written and verbal and using multiple formats including but not limited to email, PPT, newsletters, video, and infographics
    • Strong emotional intelligence and ability to establish and maintain relationships
    • Ability to motivate and influence others to move toward a common vision or goal without authority or a direct reporting relationship
    • Flexibility and resourcefulness; resilience in ambiguous situations
    • Ability to collaborate effectively across various functions and levels in an organization
    • Technical capability and demonstrated use of metrics and analytics
    • Intermediate or sophisticated graphic design skills to support visual storytelling; experience with Adobe suite is desirable
    • Experience with Field technology is preferred

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