Hardeep Kaur

F5, San Jose, CA                                                                                                            2018 – 2023

(NASDAQ: FFIV) Cloud platform that offers solutions including DevOps deployment, application security, and analytics for sectors such as banking and IT.

Sr. Technical Writer – PD                                                                                                       ’22-‘23

• Developed and published comprehensive API documentation using Markdown, VSC, and Git for BIG-IP Next Access and SSL Orchestrator.
• Built a strong working relationship with nine globally distributed teams to seek feedback on content, FAQs, and code samples. Provided suggestions for code merge requests, error messages, and UI texts.
• Formulated a process and format to write consistent and usable OpenAPI specification descriptions with examples in YAML, improving user experience by 40%.
• Mentored and supported newly hired writers by assisting them with resolving tool issues, conducting content reviews, and facilitating product training sessions.

Technical Writer II & Technical Writer III                                                                                                                                              ’18-‘22

• Owned and authored all aspects of product documentation using Oxygen XML and DITA for BIG-IP APM, SSL Orchestrator, Edge Client, Guided Configuration, and F5 Access for iOS, Android, Windows, and Mac.
• Worked with seven Agile teams to gather information, identify relevant data (from PDRs, functional specs, mockups, and demos), and create documentation with illustrations and operating procedures.
• Automated creation and assignment process for documentation epics and stories in Jira, eliminating the need for manual analysis and creation and reducing the time required for these tasks by 50%.
• Comprehensively reviewed existing documentation, identified areas for improvement, addressed customer feedback, and developed new content with clear and concise workflows, reducing support cases by 80%.
• Collaborated with stakeholders to spearhead the development of API documentation and getting started content for BIG-IP Next.

Western Digital, Milpitas, CA                                                                                      2018 - 2018

(NASDAQ: WDC) Manufacturer and distributor of data storage devices for the commercial market.

Sr. Technical Writer (Contract position)

• Initiated content creation for My Cloud Home (personal cloud storage device) SDK documentation in Drupal and migrated the finalized content to the company’s developer portal in AEM. 
• Designed and structured website optimization, driving a more developer-friendly interface with organized, high-quality content.
• Tested and substantiated sample code using Postman, leading to comprehensive API documentation for Android Web APIs and SDKs in YAML.
• Crafted FAQs for My Cloud Home using JavaScript.

Cisco Systems, Inc., San Jose, CA                                                                           2017 - 2017

(NASDAQ: CSCO) Multinational digital communications tech firm that offers software-defined networking, cloud, and security solutions for various markets.

Technical Writer (Contract position)

• Authored SOPs, process guidelines, and architectural documentation for internal use on Meeting service, RMAN backup, database upgrade, and patching. 
• Collaborated with the WebEx Database team, DBA administrators, and other global teams to extract pertinent data and create clear and concise content using Microsoft Word. 
• Constructed an innovative internal wiki site using Confluence to streamline knowledge sharing among DBA teams across various locations.

B.S. in Electrical Engineering from Nagpur University.

Executive Program in Business Management from IIM, Calcutta.