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    Service Manager - New York, United States - Bowman Williams

    Bowman Williams
    Bowman Williams New York, United States

    Found in: Lensa US 4 C2 - 3 days ago

    Default job background
    Description

    Location :
    Manhattan, NY /


    Salary :
    $90,000 - $120,000

    We are looking for a Service Manager – MSP to join a growing MSP.

    The Service Manager – MSP will help define, implement, communicate, and improve service management processes for clients to ensure they receive top-notch services they are accustomed to.

    The Service Manager – MSP will be part of deployments/projects, establishing, distributing, and routing plans for the entire company.
    The Service Manager – MSP will come with managerial experience and knowledge of managing a group of support professionals.

    The Service Manager – MSP facilitates the alignment of Services with business processes and requirements and their continual improvement by promoting best practices.

    The Service Manager – MSP will come with Level 2 tech abilities in systems and networking.
    Experience working with a Managed Service Provider
    Windows desktop and server operating systems experience
    Active Directory, Group Policy
    Office 365 migration and applications experience
    Azure / AWS cloud knowledge and experience
    Assist in conducting analyses of new technologies and recommendations for system configurations and network design
    Implementation of wired and wireless network software/hardware installation and monitoring
    VMware / Hyper-V experience
    Networking experience (Cisco Meraki, SonicWall, Fortinet)
    Management and oversight of incident response, assignments, escalation, and remediation.
    SLA obligations with rapid response times and fluid communication.
    Implementation/Administration of internal technical tools, knowledge base, RMM, etc.
    Work closely with the project manager on the handoff of projects to the support team.
    Responsible for evaluating and hiring technical resources as required and performing regular performance reviews.
    Understanding all that we are working on at a given time, including all tickets and projects.
    Keen understanding of workflow and business processes. For example, you should know what information you require to track technician time and analyze efficiency.
    You have exceptional written and verbal communication skills.

    Service Manager – MSP Salary / Benefits:
    Health Insurance
    Generous PTO
    401(k)

    • Actual salary of Service Manager – MSP to commensurate with experienceOpportunity Location
    Manhattan, NY
    Proposed Salary

    $90,000 - $120,000
    Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers.

    Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

    #J-18808-Ljbffr
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