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    Service Manager - New York, United States - Dandelion Energy

    Dandelion Energy
    Dandelion Energy New York, United States

    6 days ago

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    Description
    As the


    Service Manager , you will be responsible for overseeing and managing all aspects of the service operations at Dandelion Energy.

    This key leadership role requires a strategic thinker, an effective communicator, and an experienced professional in HVAC systems.

    You will lead a team of service technicians, ensuring the highest level of customer service, operational efficiency, swift problem solving, and technical excellence.


    Key Responsibilities:
    Team Leadership
    Lead, mentor, and manage a team of service technicians, fostering a positive and collaborative work environment.
    Conduct regular team meetings to communicate company goals, safety policies, and updates.
    Develop training programs to enhance the technical skills and customer service capabilities of the service team.

    Operational Excellence:
    Oversee the day-to-day service operations, ensuring timely and efficient service delivery.
    Ensure root cause analysis of service visits are documented while implementing a feedback loop of observations back to our installation teams
    Maintain appropriate on call schedule taking into consideration current climate to ensure staffing levels are appropriate outside of normal working hours

    Technical Expertise:
    Informed and up to date on industry trends, technological advancements, and best practices in HVAC systems.
    Provide technical support and guidance to the service team, assisting in complex, effective and efficient problem-solving.
    Provide after hours support as needed for on call technicians

    Revenue Generation:
    Manage team to an overall profit for each year
    Train and mentor techs to drive uptake of premium service packages
    Collaborate with leadership on commission plan design, service offerings, and sales goals
    Monitor warranty services in order to service customers appropriately and profitably


    Qualifications:
    5+ years prior experience running a service team preferred
    College degree in engineering or related focus required
    Proven experience in a leadership role within the HVAC industry.
    A track record of leading services organization to annual profits
    Excellent communication, interpersonal, and organizational skills.
    Demonstrated ability to lead and motivate a team.
    Problem-solving skills with a customer-centric mindset.


    Benefits/Perks:
    Health/Dental/Vision insurance
    401k plan
    Stock/Equity options
    Paid Sick and Vacation time (PTO)
    Training support including on-the-job and virtual/online-based courses


    Compensation:
    $125,000-$130,000 + Bonus


    You'll love working at Dandelion because:

    Since spinning out of Google X in 2017, Dandelion Energy has been electrifying home heating by building and installing innovative geothermal heat pump products.

    We both work directly with homeowners and count some of the nation's largest home builders as our customers.

    Our team has raised the profile of geothermal heat pumps nationally, designed and built the nation's most efficient residential heat pump, successfully advocated for electrification-friendly policy change on the local and national levels, and completed high quality installations of thousands of geothermal heat pumps throughout the Northeast US.

    Our talented team consists of experts in hardware engineering, HVAC installation, drilling, solar financing, behavioral economics, and high-growth operations amongst many other backgrounds.

    Motivated by the potential to catalyze and scale a widespread transition to sustainable and affordable heating and cooling, our work is both complex yet rewarding.

    We are working to create a wholesale shift in how people heat and cool their homes — join us
    Dandelion Energy is an equal opportunity employer committed to diversity and inclusion. We encourage qualified individuals from all backgrounds to apply for this position.
    To apply, please submit your resume and cover letter detailing your relevant experience and qualifications to [contact email/website]. We thank all applicants for their interest, but only those selected for an interview will be contacted.
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