Service Manager - New York, United States - OnGuard Pest Control Inc

Description

OnGuard Pest Control - service manager

OnGuard Pest Control, one of the highest-rated pest control companies in Brooklyn, is looking for an experienced, reliable and motivated service manager to join our team.

In this role, you'll support a team of (number) technicians and handle the day-to-day responsibilities of keeping the service side of our organization running smoothly and efficiently.

More specifically, you'll be in charge of onboarding new technicians, providing ongoing training to current technicians on technical skills and customer service strategies and assisting technicians on difficult jobs.

You'll also conduct ride-alongs with your technicians on a monthly basis and make suggestions and corrections when necessary.

Additionally, you'll perform quality assurance checks on existing accounts by communicating with resident managers, manage inspections for potential new commercial accounts and coordinate the distribution of materials to technicians to ensure they have everything they need to do their jobs effectively.

But wait - there's more Even though this isn't a sales position, you'll have the opportunity to upsell services to our existing customers and you'll receive bonus pay for any new revenue you generate.

Responsibilities at a glance:

• Support a team of 12 technicians, managing daytoday operations to ensure efficiency and smooth functioning of the service side of the organization
• Take charge of training new and existing technicians, providing them with ongoing education on technical skills and customer service strategies
• Conduct monthly ridealongs with current technicians, offering suggestions and corrections as needed
• Assist technicians with challenging jobs to ensure highquality service delivery
• Perform quality assurance checks by communicating with resident managers to confirm their satisfaction with the service and to identify any significant issues in the buildings
• Conduct inspections for potential commercial accounts, develop treatment plans and set pricing for new accounts
• Coordinate the distribution of materials to technicians to ensure they have the necessary resources to perform their jobs effectively
• Upsell services to existing customers

Skills and requirements:

- (number) of years experience in a service manager or equivalent role

• Exceptional customer service skills
• Outstanding leadership abilities
• A teamoriented attitude with a passion for helping others grow and succeed
• Excellent communication and documentation skills
• Detail oriented and great at time management
• Valid driver's license and clean driving record is a must
• 7A Certification minimum

Benefits:

• Health insurance
• 401(k) plan
• Sick/vacation days
• Company truck
• Company credit card
• Onthejob training
• Bonus pay

About us

OnGuard Pest Control is a locally-owned mid-sized pest control business that has been providing five-star service to residential and commercial customers in Brooklyn for more than a decade.

Our entire team - from our office staff to our technicians - is dedicated to providing the highest level of service in the industry.

Whether we're taking care of an ant infestation or solving a bedbug problem, our goal is to give our customers a personalized experience that will exceed all their expectations.

Pay:
$75, $95,000.00 per year


Benefits:

• 401(k)
• 401(k)

matching

• Health insurance
• Paid time off

Day range:

• Monday to Friday
• Weekends as needed

Shift:

• 8 hour shift

License/Certification:

• Driver's License (required)

Ability to Relocate:

• New York, NY: Relocate before starting work (required)

Work Location:
On the road