Jobs
>
New York City

    Service Manager - New York, United States - Crafted Hospitality

    Crafted Hospitality
    Crafted Hospitality New York, United States

    1 week ago

    Default job background
    Description

    **Service Manager**

    **Service Manager**

    ****

    43 E 19th St, New York, NY E 19th St, New York, NY 10003 Full Time Salary (Based on Experience) Expires: Mar 12, 2022

    **Required Years of Experience**

    2 years

    **Craft NY is looking for its next Service Manager to join their growing team**

    **Responsibilities:**

    Responding to guest requests and complaints in a prompt and professional manner

    Making appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction

    Caring for our guests through a hospitable presence on the floor and through coaching of the management and dining room staff

    Supporting our staff through appropriate management and supervision to include scheduling, assigning, and directing work; appraising performance, rewarding and counseling employees; addressing employee concerns and resolving issues

    Maintain staffing guide for all FOH positions

    Involvement in the recruitment and new hire process to include interviewing, recruiting, and training new employees

    Aid in coaching and managing the front door team to ensure smooth service at all points in the dining experience

    Create staff training manuals and adhere to all Crafted Hospitality policies

    Identifying and recognizing regular patrons to develop repeat business

    New hire procedure including: orientation, culture and core values, safety training, service standards, restaurant policies and procedures, point of sale system for line staff and managers

    Man**a**ging various operational permits

    Ensuring Department of Health compliance

    Monitoring and maintaining procedures to ensure the security and proper storage of event inventory and equipment. Replenishing supplies, inventory, uniforms, etc. in a timely manner and minimizing the misuse and breakage of china, glassware, linen, and supplies

    Exhibiting willingness to assist event staff with their job functions during peak periods

    **Qualifications:**

    2 years previous service or supervisory experience at an operation with similar service, guest relation and operational standards

    Having directly supervised at least 30 employees

    General knowledge of wines and spirits including technical and service aspects is preferred

    General knowledge of food preparation methods and culinary terminology

    Ability to use Windows, Excel, Open Table, Micros, Avero and basic database programs. Basic understanding of the operating systems used on a PC type computer

    Must be fluent in English and helpful to be conversational in Spanish, French or Italian

    Ability to read, analyze and interpret general business documents, safety rules, professional journals, technical procedures, and governmental regulations

    Ability to compose reports, business correspondence, task lists and procedure manuals

    Ability to effectively present information and respond to questions from managers, team members and guests in a professional manner

    Ability to apply creative solutions to practical problems and situations where limited standardization exists

    Ability to remain flexible in determining a variety of problem solving approaches

    The ability to carry out supervisory responsibilities in accordance with company philosophy, policies and applicable laws

    **Perks:**

    Medical, Dental, Vision Insurance options

    Paid Time Off, increases with length of service

    Daily family meal provided

    Team outings, trainings, and speakers

    Flex spending options (medical, transit, parking, dependent care)

    Bi-monthly restaurant dining vouchers ($1,080 annual value)

    **Physical Demands** The physical demands described here are representative of those that are to be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is frequently required to walk. The employee is occasionally required to climb or balance and stoop, kneel, crouch. The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be all responsibilities or qualifications of the job.

    **Craft is an EEO Employer**

    **Compensation Details**

    Compensation: Salary (Based on Experience)

    Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Commuter Benefits, Dining Discounts

    The idea of Craft evolved from there. This would be a restaurant that mimicked the experience of dining in someones home simply prepared dishes highlighting pristine, seasonal ingredients served family-style; guests building their own plates from dishes brought to the center of the table.

  • ASCOT GROUP

    IT Service Manager

    2 weeks ago

    ASCOT GROUP New York, United States

    This is an opportunity to join Ascot Group - one of the world's preeminent specialty risk underwriting organizations. · Designed as a modern-era company operating through an ecosystem of interconnected global operating platforms, we're bound by a common mission and purpose: One A ...

  • Convene

    Service Manager

    1 week ago

    Convene New York, United States

    Convene is an Equal Employment Opportunity Employer and we believe that diverse teams are the best teams._ _We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) and strive to create an inclusive and equitable workplace where everyone can be their true selves, wh ...

  • abcV

    Service Manager

    1 day ago

    abcV New York, United States

    **abcV is Actively seeking a Full-Time Service Manager** · **THE BRAND** · At abc Restaurants, we are passionately committed to offering the freshest, safest ingredients, presenting a seasonal menu that is locally focused and globally artistic, and cultivating a healthy relations ...

  • Infinity Systems

    Service Manager

    2 weeks ago

    Infinity Systems Newark, United States Part time

    The large district town of Biberach an der Riß (with around inhabitants) is a charming city with a strong economy and a diverse, demanding cultural life in the heart of Upper Swabia. All types of childcare facilities, schools, and modern leisure facilities of above-average qualit ...

  • OnGuard Pest Control Inc

    Service Manager

    5 hours ago

    OnGuard Pest Control Inc New York, United States

    **OnGuard Pest Control - service manager** · OnGuard Pest Control, one of the highest-rated pest control companies in Brooklyn, is looking for an experienced, reliable and motivated service manager to join our team. In this role, you'll support a team of (number) technicians and ...

  • Cintas

    Service Manager

    5 hours ago

    Cintas York, United States

    **Requisition Number**: 174231 · Cintas is seeking a Service Manager to directly manage a team of Route Service Sales Representatives (Route Drivers) who clean/sanitize restrooms using our state of the art Sanis Ultra Clean equipment. Responsibilities include hiring and developin ...

  • James NoMad NYC

    Guest Services Manager

    1 week ago

    James NoMad NYC New York, United States

    Compensation Type: Yearly Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco ...

  • Morgan Stanley

    Associate Service Manager

    6 days ago

    Morgan Stanley New York, United States

    Associate Service Manager · Job Number: · 3252561 · POSTING DATE: May 16, 2024 · PRIMARY LOCATION: Americas-United States of America-New York-New York · JOB: Wealth Management · EMPLOYMENT TYPE: Full Time · JOB LEVEL: Assistant Vice President · DESCRIPTION · -: · Service Managers ...

  • VIllageCare of New York

    Manager of Member Services

    3 days ago

    VIllageCare of New York New York, United States

    **Manager of Member Services (Hybrid)** · VillageCareMAX · 112 Charles Street, New York, NY 10014 · COME WORK FOR THE LEADING, LOCAL MANAGED CARE COMPANY - VILLAGECARE · Under the supervision of Director of Business Operations, Manager of Member Services will oversee the coordina ...

  • SPS Global

    Client Services Manager

    2 weeks ago

    SPS Global New York, United States

    Come explore the Power of Possibility with a career at SPS We have a fantastic opportunity for an experienced Client Services Manager to come join our team in New York · The **Client Services Manager (CSM)** position is to sit on-site with our client and oversee multiple sites or ...

  • The Millennium Group

    Mail Services Manager

    1 week ago

    The Millennium Group Newark, United States

    Now is a great time to join our growing company The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and in ...

  • SPS Global

    Client Services Manager

    1 week ago

    SPS Global New York, United States

    Come explore the Power of Possibility with a career at SPS We have a fantastic opportunity for an experienced Client Services Manager to come join our team in New York · The **Client Services Manager (CSM)** position is to sit on-site with our client and oversee multiple sites or ...

  • Sentry Hill at York Harbor

    Dining Services Manager

    1 week ago

    Sentry Hill at York Harbor York, United States

    **Company Description** · Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence, Appreciation, Respect & Teamwork. In this role you will be responsible for ens ...

  • DHL

    Station Services Manager

    1 week ago

    DHL New York, United States

    What makes DHL great? Our People We know each employee's individual contributions make us the #1 Express Delivery and Logistics Company in the world. · Start YOUR career with DHL today · DHL Express has an opening for a **_Station Services Manager_** at our New York, NY location. ...

  • The Millennium Group

    Service Delivery Manager

    6 days ago

    The Millennium Group Newark, United States

    Now is a great time to join our growing company The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and in ...

  • Northwell Health

    Manager, Imaging Services

    1 day ago

    Northwell Health New York, United States

    Manages, hires, trains, disciplines and evaluates the performance of CT, Interventional Radiology and Mammography Services support staff. Plans, directs and supervises all technical aspects of the imaging department. Ensures appropriate usage and maintains appropriate levels of s ...

  • New York State Senate

    Constituent Services Manager

    3 days ago

    New York State Senate New York, United States

    **About Us**: The office of Senator Brad Hoylman-Sigal is dedicated to serving the constituents of the 47th Senate District. As the constituent services manager with a background in social work, you would play a crucial role in assisting constituents navigate government services ...

  • Intercontinental Exchange Holdings, Inc.

    Manager, Wireless Services

    1 week ago

    Intercontinental Exchange Holdings, Inc. New York, United States

    Overview: · **Job Purpose** · - The Manager, Wireless Services position is an opportunity for a smart, hardworking individual to be at the center of a highly innovative and rapidly growing wireless networking business within the ICE Data Services. · - The Manager incorporates cor ...

  • Whalar

    Client Services Manager

    2 weeks ago

    Whalar New York, United States

    **Job Title**: Manager, Client Services · **Work Location**: New York, NY · **Start Date**: ASAP · Recently named one of WorkLife's 50 Best Places to Work and one of Fast Company's Most Innovative Companies, Whalar is a leading global Creator Company. · Whalar empowers creators, ...

  • B. Braun Medical Inc.

    Manager, Field Service

    1 week ago

    B. Braun Medical Inc. Newark, United States

    Overview: · Aesculap, Inc., a B. Braun company, is part of a 180-year-old global organization focused on meeting the needs of an ever-changing healthcare community. Through close collaboration with its customers, Aesculap provides advanced technologies for general surgery, neuros ...