Edgard Otero-Chaparro

Software QA Engineer, Oct 2023 – Current

TalentNow / New York, NY

• Developing and executing over 200 test scenarios throughout the Software Development Life Cycle (SDLC), increasing testing efficiency by 31%
• Enhancing client satisfaction by improving product quality via functional, UI, and regression testing
• Conducting manual testing of web application using BrowserStack
• Utilizing Chrome DevTools to identify network and JavaScript errors, ensuring optimal application performance
• Analyzing requirements, developing test cases, and creating requirement traceability matrices
• Tracking bugs and reporting issues via Jira, while collaborating with stakeholders for timely issue resolution within agile methodologies

Operations Coordinator, Jul 2022 – Oct 2023

Morrow Sodali / New York, NY

• Developed and implemented an automated workflow and guidelines, improving operational efficiency
• Managed procurement processes, saving over $3K annually in operational budget
• Spearheaded project management efforts, prioritizing tasks and timelines via Asana for various activities
• Assisted with company-wide IT projects and maintained tech equipment and software inventory
• Provided recommendations on tech features and tools to enhance systems and security functionality

Digital Health Liaison, Aug 2021 – Jul 2022

Weill Cornell Medicine / New York, NY

• Monitored, reported, and escalated issues pertaining to mobile applications, websites, and internal Salesforce software, demonstrating proactive problem-solving skills and a commitment to maintaining seamless functionality
• Delivered comprehensive technical and customer support to patients via phone and secure chat, proficiently guiding them through web portal and mobile application functionalities, ensuring optimal user experience
• Developed training, documentation and tools to increase employee productivity in scheduling and auditing appointments
• Audited and adjusted schedules for high-profile physicians across multiple locations, ensuring accuracy and efficiency

Patient Call Center Representative, Dec 2020 – Aug 2021

Weill Cornell Medicine / New York, NY

• Consistently achieved high performance evaluations, leading to improved service quality
• Handled patient concerns and coordinated with healthcare professionals for positive client experiences

Community Health Partner, Oct 2018 – Jun 2019

City Block / New York, NY

• Implemented and optimized a custom-built medical team collaboration platform
• Managed client data accuracy and contributed to appointment scheduling efforts

• Certificate of Completion in Software Testing and Quality Assurance, Careerist.com
• BA in Journalism & Mass Communication, University of Oklahoma, Norman, OK