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Edgard Otero-Chaparro

Edgard Otero-Chaparro

Software QA Engineer | Manual Web & Mobile Testing

Technology / Internet

New York City, New York

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Services offered

Detail-oriented Software QA Engineer with expertise in manual mobile and web application testing. Proven track record of enhancing testing efficiency and customer satisfaction, with a strong ability to collaborate effectively across diverse teams. Skilled in operations, customer service, and communications, with a focus on problem-solving and delivering value in software testing. Currently enhancing expertise in QA Automation, focusing on Python, Selenium, and white-box testing tools. US Citizen.

SKILLS

  • Platforms: Mac OS X, Windows, iOS, Android OS, Linux
  • Mobile Testing: Android Studio, Xcode, ADB, BrowserStack
  • Bug Tracking: Jira, TestRail
  • Web Testing: Chrome DevTools
  • API Testing: REST API, Charles Proxy, Postman
  • Database: MySQL
  • Other: Google Suite Apps, Slack, MS Outlook, Teams

 

Manual testing
Software qa engineer
Functional testing
Approximate rate: USD$ 45 per hour

Experience

Software QA Engineer, Oct 2023 – Current

TalentNow / New York, NY

  • Developing and executing over 200 test scenarios throughout the Software Development Life Cycle (SDLC), increasing testing efficiency by 31%
  • Enhancing client satisfaction by improving product quality via functional, UI, and regression testing
  • Conducting manual testing of web application using BrowserStack
  • Utilizing Chrome DevTools to identify network and JavaScript errors, ensuring optimal application performance
  • Analyzing requirements, developing test cases, and creating requirement traceability matrices
  • Tracking bugs and reporting issues via Jira, while collaborating with stakeholders for timely issue resolution within agile methodologies

 

Operations Coordinator, Jul 2022 – Oct 2023

Morrow Sodali / New York, NY

  • Developed and implemented an automated workflow and guidelines, improving operational efficiency
  • Managed procurement processes, saving over $3K annually in operational budget
  • Spearheaded project management efforts, prioritizing tasks and timelines via Asana for various activities
  • Assisted with company-wide IT projects and maintained tech equipment and software inventory
  • Provided recommendations on tech features and tools to enhance systems and security functionality

 

Digital Health Liaison, Aug 2021 – Jul 2022

Weill Cornell Medicine / New York, NY

  • Monitored, reported, and escalated issues pertaining to mobile applications, websites, and internal Salesforce software, demonstrating proactive problem-solving skills and a commitment to maintaining seamless functionality
  • Delivered comprehensive technical and customer support to patients via phone and secure chat, proficiently guiding them through web portal and mobile application functionalities, ensuring optimal user experience
  • Developed training, documentation and tools to increase employee productivity in scheduling and auditing appointments
  • Audited and adjusted schedules for high-profile physicians across multiple locations, ensuring accuracy and efficiency

 

Patient Call Center Representative, Dec 2020 – Aug 2021

Weill Cornell Medicine / New York, NY

  • Consistently achieved high performance evaluations, leading to improved service quality
  • Handled patient concerns and coordinated with healthcare professionals for positive client experiences

 

Community Health Partner, Oct 2018 – Jun 2019

City Block / New York, NY

  • Implemented and optimized a custom-built medical team collaboration platform
  • Managed client data accuracy and contributed to appointment scheduling efforts

Education

  • Certificate of Completion in Software Testing and Quality Assurance, Careerist.com
  • BA in Journalism & Mass Communication, University of Oklahoma, Norman, OK

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