Edgard Otero-Chaparro
Services provided: Software QA Testers , Manual Testers , Functional testing
About Edgard Otero-Chaparro:
Detail-oriented Software QA Engineer with expertise in manual mobile and web application testing. Proven track record of enhancing testing efficiency and customer satisfaction, with a strong ability to collaborate effectively across diverse teams. Skilled in operations, customer service, and communications, with a focus on problem-solving and delivering value in software testing. Currently enhancing expertise in QA Automation, focusing on Python, Selenium, and white-box testing tools. US Citizen.
SKILLS
- Platforms: Mac OS X, Windows, iOS, Android OS, Linux
- Mobile Testing: Android Studio, Xcode, ADB, BrowserStack
- Bug Tracking: Jira, TestRail
- Web Testing: Chrome DevTools
- API Testing: REST API, Charles Proxy, Postman
- Database: MySQL
- Other: Google Suite Apps, Slack, MS Outlook, Teams
Experience
Software QA Engineer, Oct 2023 – Current
TalentNow / New York, NY
- Developing and executing over 200 test scenarios throughout the Software Development Life Cycle (SDLC), increasing testing efficiency by 31%
- Enhancing client satisfaction by improving product quality via functional, UI, and regression testing
- Conducting manual testing of web application using BrowserStack
- Utilizing Chrome DevTools to identify network and JavaScript errors, ensuring optimal application performance
- Analyzing requirements, developing test cases, and creating requirement traceability matrices
- Tracking bugs and reporting issues via Jira, while collaborating with stakeholders for timely issue resolution within agile methodologies
Operations Coordinator, Jul 2022 – Oct 2023
Morrow Sodali / New York, NY
- Developed and implemented an automated workflow and guidelines, improving operational efficiency
- Managed procurement processes, saving over $3K annually in operational budget
- Spearheaded project management efforts, prioritizing tasks and timelines via Asana for various activities
- Assisted with company-wide IT projects and maintained tech equipment and software inventory
- Provided recommendations on tech features and tools to enhance systems and security functionality
Digital Health Liaison, Aug 2021 – Jul 2022
Weill Cornell Medicine / New York, NY
- Monitored, reported, and escalated issues pertaining to mobile applications, websites, and internal Salesforce software, demonstrating proactive problem-solving skills and a commitment to maintaining seamless functionality
- Delivered comprehensive technical and customer support to patients via phone and secure chat, proficiently guiding them through web portal and mobile application functionalities, ensuring optimal user experience
- Developed training, documentation and tools to increase employee productivity in scheduling and auditing appointments
- Audited and adjusted schedules for high-profile physicians across multiple locations, ensuring accuracy and efficiency
Patient Call Center Representative, Dec 2020 – Aug 2021
Weill Cornell Medicine / New York, NY
- Consistently achieved high performance evaluations, leading to improved service quality
- Handled patient concerns and coordinated with healthcare professionals for positive client experiences
Community Health Partner, Oct 2018 – Jun 2019
City Block / New York, NY
- Implemented and optimized a custom-built medical team collaboration platform
- Managed client data accuracy and contributed to appointment scheduling efforts
Education
- Certificate of Completion in Software Testing and Quality Assurance, Careerist.com
- BA in Journalism & Mass Communication, University of Oklahoma, Norman, OK
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