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    Service Manager - New York, United States - United Construction & Forestry

    United Construction & Forestry
    United Construction & Forestry New York, United States

    6 days ago

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    Description

    Location: Clifton Park, NY


    Type of Employment: Full Time

    United Ag & Turf NE is a John Deere Dealership with multiple locations across the Northeast.

    United Ag & Turf NE serves customers in a variety of industries such as commercial, construction, agricultural, as well as, consumers.

    United Ag & Turf NE strives for exceptional customer experience throughout all our locations and departments including parts, sales, service, and transportation.


    Purpose:

    Performance Expectations:

    • Manage service repairs and assign jobs and work areas to employees in the Service Department according to their skills and knowledge
    • Ensures timely completion & invoicing of all service repair orders to maximize department profits and customer satisfaction
    • Resolves elevated customer issues as needed with a high level of customer service; escalating if needed
    • Participate in regular team meetings between department managers to identify and implement ways to foster teamwork between departments at their branch location
    • Assists in the development and execution of effective Service Department policies and processes
    • Creates annual branch Service Department forecast & goals, in alignment with financial & operational objectives
    • Executes Service Departments strategic & marketing plans and regularly reviews progress to ensure achievement of goals
    • Effectively communicates with the Corporate Service Manager, Branch Parts Manager and branch personnel
    • Responsible for hiring, training and development of service personnel
    • Completes performance reviews of service personnel and delivers appropriate corrective action and discipline as needed
    • Ensures all department tools, equipment and vehicles are in good working order
    • Identifies and develops new customer and business opportunities to achieve department growth
    • Ensures a professional appearance of the facility, assets, personnel and surrounding property promoting a positive reputation in the community; identifies opportunities for improvements and makes requests to leadership as needed
    • Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance
    • Ensures safety compliance within the Service Department

    Experience, Education, Skills, and Knowledge:

    • Bachelors degree preferred, or equivalent experience required
    • 3 years of equipment industry or service experience
    • Excellent customer service skills and follow through ability
    • Familiar with the equipment industry, John Deere and competitive products
    • General understanding of mechanical/technical terms, and knowledge of methods, materials, tools, and techniques used in the repair of customer and dealer owned equipment
    • Ability to manage personnel and adhere to company policies and procedures
    • Ability to use standard desktop load applications, email, internet functions and Service Advisor
    • Ability to work varying shifts, weekends, and holidays or as needed for an on-call rotating basis
    • Neat and clean personal appearance (in accordance with company policy)
    • Ability to write and speak effectively to individuals and groups
    • High level of attention to detail and accuracy of information
    • Solid understanding of financial principles relative to Service Department operations and company business systems
    • Ability to create, analyze and interpret internal reports and provide feedback with areas of improvement
    • Exhibits necessary skills to effectively manage a fast-paced environment
    • Exhibits strong desire to expand personal development
    • Ability to work within and promote a strong team environment across all departments
    • Exhibits a willingness to accept additional assignments
    • Achieves and maintains forklift certification
    • Ability to travel for customer service and training as needed
    • Clean drivers record and valid drivers license

    Benefits:

    • Competitive Pay
    • 401K with company match
    • Health Insurance
    • Paid Holiday and Paid Time Off
    #J-18808-Ljbffr
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