Christopher Chang

Professional Experience

Google, Inc. - New York, NY
Support Specialist - DoubleClick Bid Manager December 2014 - present

Provided advanced technical troubleshooting for DoubleClick Bid Manager.

Resolved high volume of escalated client issues, with 127% case volume adjusted to team average over 2.5-year period.

Upscaled entire New York team as most tenured member in the office, fully ramping 10 new members over 6-month period.

Combined efforts across multiple teams to reduce duplicative Feature Requests to Engineering by 29%, greatly increasing impact of

one-off FR’s.

Acted as main point of contact for ‘Big Box Retail’ Sales team, handling high value or high sensitivity clients and cases that were at

risk.

Cross-trained on AdX and acted as second-tier ICE support.

Created and maintained manager-level reporting for all DoubleClick Suite support channels.

LiveIntent, Inc. - New York, NY Ad Operations Specialist September 2013 - November 2014

Provided technical consultation and implementation assistance for buy-side campaigns.

Optimized direct and programmatic buy-side ad campaigns, allowing for fulfillment of an additional $100K of otherwise unrealized

budget over an 8-month period.

First to introduce viewability as a viable product offering to LiveIntent platform.

Created automated client insertion order transfer, saving 80 hours per month.

Performed quality assurance by actively monitoring for bugs and submitting user stories to Eng and Innovations teams.

Education

Harvard University, Harvard College - Cambridge, MA A.B. with Concentration in Government
Graduation: May 2012

Coursework in economics, international relations, political science and philosophy, and quantitative analytics.
Partner at the Radcliffe Institute of Research, performing historical research on the development of American Composers. President of the Harvard Brattle Street Chamber Players, and active violist for all on-campus orchestras.
Volunteer at the Harvard Philips Brooks House Association, conducting research and analysis on various social justice and community service programs for associates and directors.

I have been working in the digital adspace for 8+years now and have handled every side of the industry, from smaller scale buysides to large sell sides. Having worked on what was formerly known as DoubleClick BidManager, I have extensive experience in the programmatic side as well.

I did my undergrad at Harvard University where I studied Government (Political Science).