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    IT Service Desk - New York, United States - Randstad Digital Americas

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    Description
    Client job description
    We are looking for someone to work a service desk for a financial institution. The role requires 3 days onsite, 2 days remote in San Antonio, TX. The shifts for this position are Sat-Tue 6:30pm- 5:30am


    OR
    Sat-Tue 5:30am- 4:30pm CT.

    Required Skills -Active Directory, Technical support, Customer service, Time management, Typing, Microsoft Office, Microsoft Windows,

    Job Duties -"- Responding to queries via chat, email, or phone

    • Providing technical assistance for questions and problems
    • Resolving problems with networks and other computer systems
    • Diagnosing system errors and other issues
    • Following up with customers to ensure full resolution of issues
    • Remotely accessing hardware or software for clients to make changes and fix problems
    • ServiceNow experience is a plus"
    Job Requirements Customer Service

    • IT troubleshooting skills
    • ServiceNow experience a PLUS


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