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Internal Sales Desk Manager
3 weeks ago
Apollo New York, United StatesPosition Overview · The Internal Sales Desk Manager will be responsible for managing a range of Analyst and Associate level talent within the Global Wealth Management Solutions business at Apollo. The professionals on the Internal Desk will span multiple channels (US Independent ...
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IT Service Desk Intern
1 week ago
Lloyd Group New York, United StatesAbout Lloyd · Founded in 1995, Lloyd is an IT consulting and services firm focused on client strategy, relationships, and responsiveness. Our commitment to our clients is to humanize their technology experience, to free them to build their businesses by taking the headaches out ...
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Panel Relations Manager
2 weeks ago
GfK New York, United StatesCountry · United States of America · Job Family · Operations · We show the world what people want. · Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View on consumer behavior. We work to enable man ...
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Associate Lead Help Desk Iii
2 weeks ago
PALADIN INC New York, United StatesPaladin Consulting is currently hiring an Associate Lead Help Desk III to join our team working onsite at multiple client offices located in New York, NY. · **Job Title: Associate Lead Help Desk III** · **Work Location: New York, NY (Multiple sites)** · **Duration: Long-term cont ...
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Night Shift: Mmc Product Support Analyst
1 week ago
Adaptation New York, United StatesWe are looking for multiple Help Desk/IT Product Support Analysts to join our team to help support a large IT Support Team program. · **Location**:This position will be initially remote, but eventually be on-site in Lower Manhattan · ***Job Requirement**: · - Outstanding verbal a ...
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Day Shift: Help Desk/it Product Support
2 weeks ago
Adaptation New York, United StatesWe are looking for multiple Help Desk/IT Product Support Representatives to join our team to help support a large IT Support Team program. · **Location**:This position will be on-site 5 DAYS in Lower Manhattan · ***Job Requirements**: · - Outstanding verbal and written communicat ...
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Audio/visual Service Support Coordinator
1 week ago
Fenwick & West LLP New York, United StatesJob Description Summary: · The Audio/Visual Service Support Coordinator is a dual support role responsible for all aspects of audio/visual equipment including design, setup, preventive maintenance, troubleshooting and end-user support. The coordinator will monitor the daily sched ...
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Web Desk Associate
2 weeks ago
B&H Photo New York, United StatesAt over 45 years old and counting, B&H has built a reputation as the trusted resource for photography and videography enthusiasts via its NYC SuperStore and its award-winning website. Long known as "The Professional's Source", B&H is recognized by savvy consumers worldwide for it ...
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Adaptation New York, United StatesWe are looking for multiple Help Desk/IT Product Support Analysts to join our team to help support a large IT Support Team program. · **Location**:This position will be remote temporarily, then eventually moving to onsite in Manhattan. · **Shifts Available**: · **1. 11PM - 8AM Da ...
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Night Shift: Help Desk/it Product Support
2 weeks ago
Adaptation New York, United StatesWe are looking for multiple Help Desk/IT Product Support Representatives to join our team to help support a large IT Support Team program. · **Location**:This position will be remote temporarily, then eventually moving to onsite in Manhattan. · **Shifts Available**: · **1. 11PM - ...
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Front Desk Manager
2 weeks ago
Marriott International, Inc New York, United States**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** The Ritz-Carlton New York NoMad, 25 West 28th Street, New York, New York, United States VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Manag ...
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Agent-spa Front Desk-pt
1 week ago
Hard Rock Hotel and Casino Atlantic City Atlantic City, United StatesOverview: · The Spa Front Desk Agent is responsible for the reception and retail area at the spa. Includes the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, · booking appointments, checking the guest into the c ...
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Concierge
2 weeks ago
Benkey llc New York, United States'''Duties''' · - Greet and welcome guests upon arrival · - Provide exceptional customer service and assist guests with inquiries and requests · - Maintain a clean and organized front desk area · - Answer phone calls and direct them to the appropriate department or staff member · ...
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Fid, Strategic Supervision
2 weeks ago
Morgan Stanley New York, United StatesFID, Strategic Supervision - VP · Job Number: · 3252839 · POSTING DATE: May 16, 2024 · PRIMARY LOCATION: Americas-United States of America-New York-New York · JOB: Investment Banking/Sales/Trading/Research · EMPLOYMENT TYPE: Full Time · JOB LEVEL: Vice President · DESCRIPTION · - ...
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Superintendent of Schools Office
2 weeks ago
Archdiocese of New York New York, United States**Archdiocese of New York** · **Superintendent of Schools Office** · **_Administrative Assistant & Receptionist_** · **May 2024** · **Overview/Purpose**: · Reporting to the Deputy Superintendent, position provides administrative support to the Deputy Superintendent and the Associ ...
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Administrative Assistant/receptionist
2 weeks ago
The Archdiocese of New York New York, United States**Overview/Purpose**: · Provide administrative support to the Deputy Superintendent and the Associate Superintendent of Operations & Planning and serve as the receptionist for the Office of the Superintendent of Schools. · **Reports to**: Deputy Superintendent of Schools · **Resp ...
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IT Support Specialist
2 weeks ago
NUBYT, Inc. New York, United States**Role: IT Support Specialist/** · **Location: New York Corporate Office** · **Duration: 7 Months Contract** · **Client: Lyft** · **Job ID: 370845** · **RESPONSIBILITIES** · - Working on site running our IT help desk · - Troubleshoot hardware and software problems with Apple and ...
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Bell Attendant
1 week ago
Proper Hospitality Solutions LLC New York, United StatesThe Bell Attendant is usually the first and the last person the guest, both internal and external, will see upon entering or leaving the building. As a Bell Attendant, you will be responsible to welcome guests, greet guests, open doors for incoming and exiting guests. The Bell At ...
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Casino Host- Borgata
2 weeks ago
MGM Resorts International Atlantic City, United StatesBecome one of the stars behind The SHOW and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race. · **PRIMARY PURPOSE**: · The Casino Host is an entry-level position that is the first point of contact for ...
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IT Support Specialist
2 weeks ago
Elyon International New York, United StatesThe Company is searching for an experienced IT Support Specialist for our NYC office. You will have significant experience in supporting a fast-paced, high-growth environment. You are comfortable working as part of a distributed team and will be primarily supporting the engineeri ...
Service Desk Intern - New York, United States - City of New York
Description
Company Description
Job Description
The Mayor's Office of Contract Services (MOCS) is a New York City oversight and service agency that manages procurement citywide, from planning and release of agency solicitations to payment of vendors.
MOCS makes it easier to do business through use of end-to-end technology tools, increases transparency by publication of enriched data and hosting public hearings, and strengthens procurement operations by providing direct assistance and resources to all stakeholders.
MOCS also partners with agencies and vendors to identify areas for policy reform, resulting in ongoing process improvement to reduce administrative burdens and increase the positive impact of services on communities.
The MOCS Director serves as the City Chief Procurement Officer.MOCS team members operate in a collaborative, service-oriented environment, where flexibility and ability to achieve results are valued.
College Aides may conduct all duties relevant to supporting Service Desk operations providing any level of expertise regarding data management, data reporting, and organizing.
All MOCS employees are expected to deliver timely and quality work products and services, participate in ongoing improvement activities, proactively support the management, and project management team members, while gaining a growing knowledge of Service Desk operations for the city, and how it relates to procurement, contracting and government operations.
The use of modern technology software and hardware will be used to complete daily duties.College Aides also collaborate with other team members to implement projects, help to maintain and/or analyze operational data, and interact with other divisions within MOCS.
List of responsibilities of various clerical tasks include, but are not limited to:Generating, reviewing, and analyzing data using various systems and tools
Communicating with Service Desk leadership, Project Analyst and team members using various platforms such as Microsoft Teams, Microsoft Outlook, and Microsoft Share Point.
Accurately determine when an issue is resolved and needs to be moved to the next step and documented for reporting.
Proper organize and disseminate information in preparation for presenting and/or sharing out to internal and external stakeholders.Support tracking and documenting escalated items that need prioritizing based on the needs of the agency and our city partners.
Determine when issues should be referred to peers or other units and/or escalated to managers.Record and update critical information in the Service Desk's customer service platform (Jira);
Propose updates and suggestions for areas of improvement to user resources relating to our procurement systems and support process.
Assist with developing templates, guides, and assist with developing presentations.
Assist with and identify opportunities for launching certain projects that will help improve processes and support provided by the Service Desk.
The MOCS Service Desk Operations (SD) unit is part of the central services group at MOCS for city vendors, agencies, and the community, responding to incoming inquiries, through our ticketing system, related to our city's procurement and contracting systems (i.e., PASSPort).
SD also plays a role in assisting with maintaining learning resources and website information and providing support with in-person events, in partnership with our MOCS Learning and Development unit.
All SD College Aides will aim to provide clear, accurate and timely tasks to SD leadership, team members, as well as other operations & technical units as needed.
Key role will be to ensure data relating to tickets and technical issues are properly documented & tracked as a part of larger citywide reporting.
This includes assisting with data entry and confirming accuracy in our systems to help manage and improve reporting.Qualifications
For Assignment Level I:
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school.
For Assignment Level II (Information Technology):
Matriculation at an accredited college or graduate school.
Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or closely related field, including or supplemented by 9 semester credits in an acceptable course of study.
For Assignment Level III (Information Technology Fellow):Matriculation at an accredited college or graduate school.
Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or other area relevant to the information technology project(s) assigned, including or supplemented by 9 semester credits in an acceptable course of study.
Appointments to this Assignment Level will be made by the Technology Steering Committee through the Department of Information Technology and Telecommunications.
SPECIAL NOTE
Maximum tenure for all Assignment Levels in the title of College Aide is 6 years.
No student shall be employed more than half-time in any week in which classes in which the student is enrolled are in session.
Students may be employed full-time during their vacation periods.Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.