Concierge - New York, United States - Benkey llc
Benkey llc
New York, United States
Verified Company
2 weeks ago
Description
'''Duties'''- Greet and welcome guests upon arrival
- Provide exceptional customer service and assist guests with inquiries and requests
- Maintain a clean and organized front desk area
- Answer phone calls and direct them to the appropriate department or staff member
- Assist with checkins and checkouts, including processing payments and issuing room keys
- Coordinate guest requests for amenities, transportation, and reservations
- Provide information about local attractions, restaurants, and events
- Handle guest complaints or concerns in a professional and timely manner
- Collaborate with other hotel staff to ensure a seamless guest experience
- Previous experience in a customer service role, preferably in a hotel or hospitality setting
- Excellent time management skills to prioritize tasks effectively
- Strong interpersonal skills to build positive relationships with guests and colleagues
- Proficient in using computer systems and software for reservations and guest services
- Bilingual or multilingual skills are a plus, especially if the hotel serves international guests
- Knowledge of front desk operations, including checkin/checkout procedures and phone etiquette
Pay:
$ $27.15 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Overnight shift
- Weekends as needed
Education:
- High school or equivalent (preferred)
Experience:
- Guest relations: 1 year (preferred)
- Security: 1 year (preferred)
- Clerical: 1 year (preferred)
Language:
- English (required)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)
Work Location:
In person
